MRI Applications Support Associate/Manager - USA

AIRS Medical

Utah

Hybrid

USD 80,000 - 130,000

Full time

14 days+

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Benefits offered by this job

Health Care Plan

Paid Time Off

Family Leave

Training & Development

Work from home with occasional travel

Job summary

A healthcare technology company is seeking an MRI Applications Support Associate/Manager in the United States to help clients integrate their MRI software. Candidates should have a BA/BS and at least 3 years of MRI experience. Strong communication skills and willingness to travel are required. Benefits include healthcare, paid time off, and potential remote work with travel.

Qualifications

3 or more years of MRI technologist experience.
Ability to travel 65%-70% of working hours.
Passion for continuously learning new technology.

Responsibilities

Carry out product installation at customer sites.
Train customers on using SwiftMR for optimal compatibility.
Resolve customer inquiries regarding product usage.

Skills

MRI technologist experience

DICOM communications understanding

Communication skills

Analytical skills

Problem-solving

Organization skills

Education

BA/BS degree or equivalent experience

Job description

MRI Applications Support Associate/Manager - USA

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This range is provided by AIRS Medical. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$80,000.00/yr - $130,000.00/yr

About AIRS Medical

AIRS Medical is a fast-growing healthcare technology company founded in 2018 and headquartered in Seoul, South Korea, with rapidly expanding U.S. operations. Built on the belief that technology should help prevent illness, not just treat it, AIRS Medical empowers people to live healthier, longer lives.

Our flagship solution, SwiftMR, is an FDA-cleared, cloud-based AI software that accelerates MRI scans by up to 50% without compromising diagnostic quality. Trusted by more than 350 hospitals and imaging centers across the U.S., including Lumexa Imaging, Northwestern Medicine, and MedStar Health / Georgetown University, SwiftMR enhances imaging efficiency, patient comfort, and clinical workflow.

AIRS Medical has been recognized with Frost & Sullivan's Technology Innovation Leadership Awards (2023 and 2024) and as the winner of the Facebook AI Research and NYU Langone Health fastMRI Challenges (2019 and 2020), underscoring our leadership in deep learning and medical imaging AI.

As we continue expanding across the U.S. and globally, AIRS Medical remains committed to advancing AI and robotics innovations that enhance patient care, support healthcare professionals, and redefine diagnostic efficiency.

Role Overview

Join our US team as a MRI Applications Support Associate/Manager and play a vital role in ensuring healthcare clients successfully integrate and maximize the value of SwiftMR, our cloud-based MRI reconstruction software. This role involves working directly with healthcare providers to set up and configure SwiftMR, establish connections with MRI systems and PACS, and troubleshoot technical issues. As a critical member of our customer success team, you'll combine MRI applications expertise with a customer-focused approach to ensure smooth installations, achieve radical scan time reduction without sacrificing image quality, and deliver a positive SwiftMR experience from setup to ongoing support.

Roles & Responsibilities

Carry out product installation at new customer sites involving MRI scan parameter optimization and network setups
Train and assist customers to properly use SwiftMR for optimal compatibility based on the needs of customers
Respond to and resolve customer inquiries regarding product usage and/or MR image quality
Align with Sales on sales pipeline priorities and renewal strategies
Align with Product Operations team based in Seoul HQ with new version training and rollout timelines, as well as escalating cases and feature requests from customers

Qualifications

BA/BS degree or equivalent experience
3 or more years of MRI technologist experience
Understanding of DICOM communications
Ability to investigate, analyze and breakdown complex situations (e.g., issues regarding MR image quality)
Strong verbal and written communication skills
Creative, resourceful, detail-oriented and highly organized
Passion for continuously learning new technology and providing value to customers
Willingness to travel by up to 65%-70% of working hours

Preferred Experiences

3+ years of MRI application specialist experience (Those with proven competencies may be promoted to an MRI Applications Support Manager job title upon final offer)
PACS administrator experiences, with familiarity with latest technology as well as networks/servers
Familiarity with working in a ‘start-up' environment
Experience working autonomously from a remote location

Benefits