MRI Applications Support Associate/Manager - USA

AIRS Medical; Arizona; Hybrid; USD 80,000 - 130,000; Full time

Benefits offered by this job

Health Care Plan

Paid Time Off

Family Leave

Short Term & Long Term Disability

Training & Development

Work from home

Occasional business travel

Job summary

A healthcare technology company is looking for an MRI Applications Support Associate/Manager to ensure successful integration of SwiftMR software for healthcare clients. The role involves training, troubleshooting, and optimizing MRI setups. Candidates should have a BA/BS degree and at least 3 years of MRI technologist experience. Benefits include a full-time position, health care plans, paid time off, and remote work flexibility.

Qualifications

• 3+ years of MRI technologist experience.
• Willingness to travel 65%-70% of working hours.
• Passion for learning new technology.

Responsibilities

• Install SwiftMR at customer sites and optimize MRI scan parameters.
• Train customers on using SwiftMR effectively.
• Resolve inquiries regarding product usage and image quality.
• Coordinate with sales on pipeline priorities.
• Work with product operations on training and feature requests.

Skills

MRI technologist experience

DICOM communications knowledge

Strong verbal and written communication skills

Ability to analyze complex situations

Detail-oriented and organized

Customer support experience

Education

BA/BS degree or equivalent experience

Job description

MRI Applications Support Associate/Manager - USA

1 day ago Be among the first 25 applicants

Base pay range

$80,000.00/yr - $130,000.00/yr

About AIRS Medical

AIRS Medical is a fast-growing healthcare technology company founded in 2018 and headquartered in Seoul, South Korea, with rapidly expanding U.S. operations. Built on the belief that technology should help prevent illness, not just treat it, AIRS Medical empowers people to live healthier, longer lives.

Our flagship solution, SwiftMR, is an FDA‑cleared, cloud‑based AI software that accelerates MRI scans by up to 50% without compromising diagnostic quality. Trusted by more than 350 hospitals and imaging centers across the U.S., including Lumexa Imaging, Northwestern Medicine, and MedStar Health / Georgetown University, SwiftMR enhances imaging efficiency, patient comfort, and clinical workflow.

AIRS Medical has been recognized with Frost & Sullivan's Technology Innovation Leadership Awards (2023 and 2024) and as the winner of the Facebook AI Research and NYU Langone Health fastMRI Challenges (2019 and 2020), underscoring our leadership in deep learning and medical imaging AI.

As we continue expanding across the U.S. and globally, AIRS Medical remains committed to advancing AI and robotics innovations that enhance patient care, support healthcare professionals, and redefine diagnostic efficiency.

Role Overview

Join our US team as a MRI Applications Support Associate/Manager and play a vital role in ensuring healthcare clients successfully integrate and maximize the value of SwiftMR, our cloud-based MRI reconstruction software. This role involves working directly with healthcare providers to set up and configure SwiftMR, establish connections with MRI systems and PACS, and troubleshoot technical issues. As a critical member of our customer success team, you'll combine MRI applications expertise with a customer-focused approach to ensure smooth installations, achieve radical scan time reduction without sacrificing image quality, and deliver a positive SwiftMR experience from setup to ongoing support.

Roles & Responsibilities

• Carry out product installation at new customer sites involving MRI scan parameter optimization and network setups
• Train and assist customers to properly use SwiftMR for optimal compatibility based on the needs of customers
• Respond to and resolve customer inquiries regarding product usage and/or MR image quality
• Align with Sales on sales pipeline priorities and renewal strategies
• Align with Product Operations team based in Seoul HQ with new version training and rollout timelines, as well as escalating cases and feature requests from customers

Qualifications

• BA/BS degree or equivalent experience
• 3 or more years of MRI technologist experience
• Understanding of DICOM communications
• Ability to investigate, analyze and breakdown complex situations (e.g. issues regarding MR image quality)
• Strong verbal and written communication skills
• Creative, resourceful, detail-oriented and highly organized
• Passion for continuously learning new technology and being able to provide value to the customer
• Willingness to travel by up to 65%-70% of working hours

Preferred Experiences

• 3+ years of MRI application specialist experience
  • Those with proven competencies may be promoted to an MRI Applications Support Manager job title upon final offer.
• PACS administrator experiences, with familiarity with latest technology as well as networks/servers
• Familiarity with working in a ‘start-up' environment
• Experience working autonomously from a remote location

Benefits

• Work type: Full time
• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work from home, with occasional business travel
• Collaborate with team members around the country and the world

Hiring Process

• Document Screening
• Competency-based interview
• Team Interview
• Culture-fit Interview
• Background Check
• Onboarding