Moving Help Support Specialist - Customer Care & Ops

U-Haul Co. of South Carolina; Phoenix (AZ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Full Medical coverage

Dental & Vision Plans

Career stability

Tuition reimbursement program

Onsite wellness programs

Job summary

Moving Help, a subsidiary of U-Haul International, is seeking enthusiastic individuals for the Moving Help Specialist role. You will manage email, live chat and phone communications from Moving Helpers, ensuring timely responses and effective issue resolution in a fast-paced setting.

The ideal candidate has strong written and verbal communication, good organizational skills, and the ability to multitask. Training is provided, and both full-time and part-time hours are available, with

Qualifications

• Candidates should have a strong customer service orientation.
• Excellent written and verbal communication skills.
• Ability to multitask and manage multiple inquiries efficiently.

Responsibilities

• Become educated in Moving Help programs and other U-Haul operations.
• Respond to Moving Helper inquiries through phone, email, and text in a timely manner.
• Assist Moving Help personnel with projects and material support.
• Update electronic files and other resources.
• Perform routine quality assurance checks to support Moving Help and U-Haul operations.
• Contribute in a positive, enthusiastic and overall helpful manner.
• Be inquisitive and achieve regular steps of personal and professional growth.

Skills

Customer service

Written communication

Verbal communication

Multitasking

Tools

CRM software

Job description

Moving Help, a subsidiary of U-Haul International, is seeking enthusiastic individuals for the Moving Help Specialist role. You will manage email, live chat and phone communications from Moving Helpers, ensuring timely responses and effective issue resolution in a fast-paced setting.

The ideal candidate has strong written and verbal communication, good organizational skills, and the ability to multitask. Training is provided, and both full-time and part-time hours are available, with