Customer Care & Equipment Support Specialist

U-Haul International, Inc.; Bedford (OH); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Opportunities for advancement

Mindset App Reimbursement

Health insurance & Prescription plans

Paid holidays, vacation, and sick days

Life insurance

MetLaw Legal program

MetLife auto and home insurance

Discounts on Apple products, Dell, etc

Job summary

U-Haul International, Inc. is seeking a friendly Customer Service Representative to be the face of the company’s exceptional service.

You will assist customers inside and outside U-Haul centers, using up-to-date technology to dispatch and return equipment, and help customers throughout their rental journeys. This on-site role offers on-the-job education, potential for advancement, and benefits such as health insurance and paid time off.

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Education

High School Diploma or equivalent

Job description

U-Haul International, Inc. is seeking a friendly Customer Service Representative to be the face of the company’s exceptional service.

You will assist customers inside and outside U-Haul centers, using up-to-date technology to dispatch and return equipment, and help customers throughout their rental journeys. This on-site role offers on-the-job education, potential for advancement, and benefits such as health insurance and paid time off.