Moving Help Specialist (Part-time)

U-Haul International, Inc.; Phoenix (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Full medical coverage

Prescription plans

Onsite medical clinic for you and your

family

Opportunities for advancement

Life insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Wellness programs

Job summary

Moving Help Specialist at U-Haul International, Inc. in Phoenix seeks individuals with strong written and oral communication, and a customer service and sales background. The role handles email, live chat, and phone communications, requiring analytical and problem-solving skills, multitasking, organization, and a detail-oriented mindset.

Both full- and part-time hours are available. The position offers opportunities to learn Moving Help programs, support Moving Help personnel, and contribute to

Qualifications

• Customer service and sales background desirable.
• Strong analytical and problem-solving skills.
• Ability to multi-task in a fast-paced environment.
• Excellent written and verbal communication; attention to detail.

Responsibilities

• Learn Moving Help programs and U-Haul operations.
• Respond to inquiries via phone, email, and text promptly.
• Assist Moving Help personnel with projects and material support.
• Update electronic files and resources.
• Perform routine quality assurance checks.
• Contribute in a positive, enthusiastic manner.
• Pursue personal and professional growth.

Skills

Customer service

Written communication

Oral communication

Sales experience

Analytical thinking

Problem-solving

Multitasking

Attention to detail

Job description

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

Moving Help, a wholly owned subsidiary of U-Haul International is looking for enthusiastic, self-motivated individuals who have excellent written and oral communication skills with a customer service and sales background that can function in a fast-paced setting. The Moving Help Specialist will be critical in managing email, live chat and phone communications from Moving Helpers. The successful applicant has strong analytical and problem-solving skills, the ability to multi task, and possesses strong organizational skills. Attention to detail is critical and an eagerness to learn is key. Must be able to respond appropriately and resolve problems and issues as they arise, as well as efficiently manage multiple support issues simultaneously. Please note that this role is available for either full or part-time hours.

Primary Responsibilities:

• Become educated in Moving Help programs and other U-Haul operations.
• Respond to Moving Helper inquiries through phone, email, and text in a timely manner.
• Assist Moving Help personnel with projects and material support
• Update electronic files and other resources.
• Perform routine quality assurance checks to support Moving Help and U-Haul operations.
• Contribute in a positive, enthusiastic and overall helpful manner.
• Be inquisitive and achieve regular steps of personal and professional growth.

Additional Requirements:

• Must have a commitment to quality customer service
• Possess courteous and professional phone skills
• Positive and professional demeanor
• Be able to work independently
• Excellent verbal and written communication skills
• Ability to effectively handle multiple tasks in a fast paced environment
• Full Medical coverage
• Prescription plans
• Weight Watchers
• Onsite medical clinic for you and your family
• Opportunities for advancement
• Valuable on-the-job training
• Free online courses for personal and professional development at U-Haul University®
• Business and travel insurance
• You Matter Employee Assistance Program
• Paid holidays, vacation, and sick days
• Employee Stock Ownership Plan (ESOP)
• 401(k) Savings Plan
• Life insurance
• Critical Illness/Group Accident
• 24-hour physician available for kids
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on cell phone plans, hotels, and more
• LifeLock identity Theft
• Savvy consumer wellness programs- from health care tips to financial wellness
• Dave Ramsey's SmartDollar Program
• Wellness Prog ram

#LI-SB1

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.

U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.

U-Haul Holding Company and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no U-Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.