Move-In & Office Concierge — Senior Living

Sunny Vista Living Center; Colorado Springs (CO); On-site; USD 38,000 - 46,000; Full time

Job summary

Sunny Vista Living Center is seeking a Move-In Coordinator / Business Office Coordinator in Colorado Springs. The role blends resident move-in coordination with front-office and billing tasks to support residents, families, and the team.

Ideal candidates have a year of administrative or customer service experience and a background in senior living, healthcare, or long-term care. Strong organizational, communication, and Microsoft Office skills are required.

Qualifications

• High school diploma or GED required; Associate's degree preferred.
• Minimum of 1 year of administrative, business office, admissions, hospitality, or customer service experience.
• Previous experience in senior living, assisted living, healthcare, or long-term care preferred.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office and electronic health record or billing systems preferred.

Responsibilities

• Coordinate all aspects of the resident move-in process from deposit through move-in day.
• Collaborate with nursing, housekeeping, maintenance, dining services, and other departments to prepare apartments for new residents.
• Conduct pre-move-in checklists to ensure apartments are clean, safe, and move-in ready.
• Coordinate move-in dates and communicate timelines with residents, families, and department leaders.
• Provide orientation to new residents and families regarding community services, policies, and amenities.
• Follow up after move-in to ensure resident satisfaction and address any concerns promptly.
• Assist with resident billing, monthly statements, and payment processing.
• Maintain resident files and confidential records in accordance with company policies and regulatory requirements.
• Process deposits, refunds, and other financial transactions accurately.
• Support accounts receivable and assist with collections as directed.
• Assist with census reporting and occupancy tracking.
• Maintain contracts, insurance information, and resident records.
• Answer incoming phone calls, greet visitors, and provide exceptional customer service.
• Assist with office supply ordering and general administrative support.
• Support Human Resources and leadership with administrative projects as needed.
• Build meaningful relationships with residents, families, and team members.
• Respond to questions and concerns with empathy, professionalism, and urgency.
• Represent the community with enthusiasm and a commitment to exceptional hospitality.
• Maintain a welcoming, organized, and professional front office environment.

Skills

Interpersonal skills

Customer service

Communication

Organizational skills

Problem solving

Education

High school diploma or GED

Associate's degree preferred

Tools

Microsoft Office

Electronic health records

Billing systems

Job description

Sunny Vista Living Center is seeking a Move-In Coordinator / Business Office Coordinator in Colorado Springs. The role blends resident move-in coordination with front-office and billing tasks to support residents, families, and the team.

Ideal candidates have a year of administrative or customer service experience and a background in senior living, healthcare, or long-term care. Strong organizational, communication, and Microsoft Office skills are required.