Move-in Coordinator

Savant Senior Living; West Hollywood (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Vision Plan

Health Insurance

Critical Illness and

401(k) Retirement Savings Plan

Health and Dependent Day Care FSAs

Team Member Referral Program

Pet Insurance – discount

Job summary

Savant Senior Living in West Hollywood, CA is seeking an In-House Marketing Coordinator to manage new resident onboarding from start to finish. You will collaborate with prospective residents, families, moving companies, and the sales team to ensure a smooth transition into the community.

The role emphasizes strong communication, organization, and a customer-focused approach, with daily interaction across departments to ensure successful move-ins and accurate occupancy reporting.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Creative thinking and problem-solving abilities.
• Knowledge of social media platforms and trends.

Responsibilities

• Serve as the primary contact for community tours.
• Assist with marketing collateral and ensure show rooms are ready.
• Collect all necessary paperwork for closing and distribute to stakeholders.
• Report occupancy, reservations and move-outs accurately with team.
• Prepare closing documentation and internal communications.
• Coordinate with Operations to keep inventory show-ready.
• Create and maintain the Resident Directory and move-in files.
• Introduce new residents to department heads and teams.
• Weekly check-ins with new residents.

Skills

Excellent communication and Interper­­

Education

Bachelor’s degree preferred

Tools

CRM software

Microsoft Office Suite

Job description

As an In-House Marketing Coordinator, you will be responsible for the preparation and smooth transition of new residents into the community. You will communicate with prospective residents and their family members, moving companies, maintenance, and housekeeping. You will serve as the point person for every move from start to finish, working closely with the sales team and management.

ESSENTIAL DUTIES AND RESPONSIBILITIES

In addition to all components of the above position summary the following “Essential Duties and Responsibilities” are essential to successful performance in this position

• Serves as the primary contact for community tours
• Assists with ensuring collateral materials are available for marketing use, show rooms are ready to show, develops and maintains a marketing tour book for the community, takes deposits
• Collects all necessary paperwork required for closing and distributes the paperwork to the necessary stakeholders
• Works in conjunction with the other team members to ensure accurate reporting of occupancy, reservations and upcoming move-outs
• Prepares closing documentation and internal communication timely and accurately
• Works with Operations to ensure available inventory is show ready for Marketing Director
• Make room and mailbox keys
• Make welcome signs on the doors and name tags for door plaques
• Completely and accurately follow the new move-in checklist
• Prepare all necessary paperwork and build the new resident administrative file
• Create and maintain the Resident Directory
• Coordinate introductions to department heads at the community
• Regularly checks in on the new resident on a weekly basis

SUPERVISORY RESPONSIBILITIES

The incumbent in this position has no supervisory responsibilities

EDUCATION/EXPERIENCE/CREDENTIALS

• Bachelor’s degree preferred, but a history of administrative work experience is a perfect substitute
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Creative thinking and problem-solving abilities.
• Knowledge of social media platforms and trends.

KNOWLEDGE, SKILLS, AND ABILITIES

To perform this position successfully, you must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties and responsibilities. The requirements listed below are representative of the knowledge, skill, and/or ability required

• Proficiency in MS Office systems
• Ability and willingness to report to work on time and ready for work on each scheduled day.
• Exceptional analytical skills
• Exceptional Customer Service skills
• Exceptional ability to prioritize tasks and to work on multiple assignments at the same time (multi-task).
• Demonstrated understanding of and commitment to the concepts of providing outstanding customer care.
• Ability to work independently on complex assignments

BENEFITS:

• Vision Plan
• Health Insurance
• Critical Illness and
• 40 1(k) Retirement Savings Plan
• H ealth and Dependent Day Care Flexible Spending (FSAs)
• Team Member Referral Program
• Spot Pet Insurance – up to 20% discount for employees

Pay rate is $24-$28 per hour

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.