Move-In Concierge & Resident Relations Leader

Belmont Village Senior Living Corporate; San Diego (CA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Career Growth and Training programsLed

BV Cares direct employee support

Exclusive discounts and offers from: +

Complimentary unlimited continuing教育

Celebration of Employee Milestones and

Referral bonus opportunities

Job summary

Belmont Village Senior Living is seeking a Community Relations Sales Assistant to support the Sales team with data entry, resident file preparation, and move-in coordination. This role includes tours, phone inquiries, and follow-up calls, ensuring a smooth transition for new residents and their families.

Ideal candidates are reliable, empathetic, and thrive in fast-paced settings, delivering exceptional hospitality and helping seniors to thrive as they age.

Qualifications

• High School diploma or equivalent.
• Minimum of 2 years administrative experience.
• Demonstrated professional telephone etiquette.
• Professional, pleasant and team oriented attitude.
• Proven organization, time management and attention to detail.
• Must be able to communicate clearly in verbal and written English.
• Ability to work the defined schedule for this position which may include weekends.
• Demonstrated proficiency with workplace technology and software including MS Office suite.
• Consistent and reliable attendance is essential for all Belmont Village employees to ensure the successful operation of the community.

Responsibilities

• Manage resident files, maintain apartment inventory and readiness lists, and provide data entry and organizational support for systems and special events
• Coordinate move-in logistics with future residents and their families, ensure room readiness, and address any delays or challenges with the appropriate stakeholders
• Welcome and assist with orienting new residents and their families providing follow-up to ensure a smooth move-in process and transition
• Work collaboratively with various departments and team members to coordinate pre and post move-in needs to ensure a smooth move-in process
• Conduct prospect follow-up phone calls, support special events, and provide backup to the Community Relations team for prospect community tours as needed
• Make hospitality, customer service, and resident satisfaction your top priorities in every interaction

Skills

Telephone etiquette

Administrative support

Organization

Time management

English communication

Education

High School diploma or equivalent

Tools

MS Office suite

Job description

Belmont Village Senior Living is seeking a Community Relations Sales Assistant to support the Sales team with data entry, resident file preparation, and move-in coordination. This role includes tours, phone inquiries, and follow-up calls, ensuring a smooth transition for new residents and their families.

Ideal candidates are reliable, empathetic, and thrive in fast-paced settings, delivering exceptional hospitality and helping seniors to thrive as they age.