Move Experience Lead — Client-Centric Relocation

WellRive; Golden Valley (MN); On-site; USD 25,000 - 39,000; Part time

Job summary

Corporate Relocation International LLC is seeking Move Managers (MM) to coordinate all aspects of clients' moves and work closely with clients and management to deliver a seamless, stress-free experience. The role requires a compassionate, client-centered approach and strong organizational and communication skills.

You will travel to client residences, measure floorplans, and assist with packing/unpacking, guiding team members, and ensuring timely completion of tasks.

Qualifications

• Compassionate and client-centered approach.
• Ability to complete physical work on a regular basis and carry out occasional long days with the goal of completing a job (no heavy lifting).
• Perform basic math for estimating and billing.
• Excellent customer service and client relations skills.
• Strong organizational and time management skills. Excel at multi-tasking.
• Strong critical thinking and critical thinking skills
• Ability to maintain a sense of calm in a demanding environment.
• Good collaborator and team player.
• Effective communication and follow-up, both verbal and written.

Responsibilities

• Coordination of all aspects of the client's move.
• Timely response to client's initial request.
• Travel to and from clients' residences and all subsequent appointments related to the client's move.
• Measure, assess and layout floorplans for the new living environment.
• Willing to pack & unpack clients' possessions safely & efficiently according to our tradecraft (hang pictures, make beds, stock cabinets)
• Direct/assist loading, unloading & disposal of materials
• Work well with a variety of moving companies and their team members.
• Gain strong knowledge of community resources to provide clients with solutions to accommodate their unique needs (e.g., estate sale planners, charitable donation sites, disposal companies, etc.).
• Lead, supervise and guide team members throughout the move.
• Basic knowledge of computers, Portal navigation and data entry skills.
• Delegate necessary tasks to ensure the efficiency of team members.
• Strive for excellent client experiences on every job.
• Problem-solve on the spot (e.g., movers are late, client health concerns arise while job is in progress, etc.).
• Schedule all necessary services to successfully complete client moves.
• Supervise multiple people and services (movers, disposal companies) simultaneously.
• Timely completion of all required paperwork and documentation to client and office.
• Clear and concise communication with the client, family, community, team members, vendors, and other involved parties.
• Upon completion of the job, follow up with the client to ensure client satisfaction with the services performed.

Skills

Compassionate approach

Client relations

Multi-tasking

Excellent communication

Team collaboration

Calm under pressure

Organizational skills

Critical thinking

Follow-up

Measuring and layout

Job description

Corporate Relocation International LLC is seeking Move Managers (MM) to coordinate all aspects of clients' moves and work closely with clients and management to deliver a seamless, stress-free experience. The role requires a compassionate, client-centered approach and strong organizational and communication skills.

You will travel to client residences, measure floorplans, and assist with packing/unpacking, guiding team members, and ensuring timely completion of tasks.