Senior Relocation Specialist

WellRive; Maplewood (MN); On-site; USD 21,000 - 34,000; Part time

Job summary

Corporate Relocation International LLC is seeking a Move Manager to coordinate all aspects of client moves, travel to appointments, and oversee teams for a smooth transition. You will pack/unpack per tradecraft, manage schedules, and maintain clear client communication to ensure satisfaction.

The role emphasizes leadership, problem-solving on the job, and ensuring a seamless, stress-free experience for clients and families.

Qualifications

• Compassionate and client-centered approach.
• Ability to perform physical work regularly and long days when needed (no heavy lifting).
• Ability to perform basic math for estimating and billing.
• Excellent customer service and client relations skills.
• Strong organizational and time management skills; able to multi-task.
• Strong critical thinking and problem-solving abilities.
• Maintain calm in a demanding environment.
• Collaborative team player with good communication.
• Effective verbal and written communication.

Responsibilities

• Coordinate all aspects of the client's move.
• Respond promptly to initial client requests.
• Travel to and from client residences and appointment sites.
• Measure and layout floorplans for new living environments.
• Assist with packing/unpacking per tradecraft (hang pictures, make beds).
• Direct and assist loading, unloading and disposal of materials.
• Work with various moving companies and team members.
• Access community resources to solve client needs (estate sale planners, donation sites, etc.).
• Lead, supervise and guide team members during moves.
• Basic computer use, portal navigation, and data entry.
• Delegate tasks to ensure team efficiency.
• Deliver excellent client experiences on every job.
• Problem-solve on the spot (delays, health concerns, etc.).
• Schedule services to successfully complete client moves.
• Supervise multiple people and services simultaneously.
• Complete paperwork and documentation timely to client and office.
• Maintain clear communication with clients, families, vendors, and teams.
• Follow up post-job to ensure client satisfaction.

Skills

Compassionate approach

Physical work ability

Basic math for estimating

Customer service

Organization & time management

Critical thinking

Calm under pressure

Team player

Effective communication

Job description

Move Managers (MM) are like "wedding planners of a move," coordinating all details of the transition while working side-by-side with team members. They provide leadership and end-to-end accountability for managing clients' move. MMs collaborate directly with the client, and with the support of the management team, they strive to create a seamless and stress-free experience for our clients.

Qualifications:

• Compassionate and client-centered approach
• Ability to complete physical work on a regular basis and carry out occasional long days with the goal of completing a job (no heavy lifting).
• Perform basic math for estimating and billing.
• Excellent customer service and client relations skills.
• Strong organizational and time management skills. Excel at multi-tasking.
• Strong critical thinking and critical thinking skills
• Ability to maintain a sense of calm in a demanding environment.
• Good collaborator and team player.
• Effective communication and follow-up, both verbal and written.

Duties and Responsibilities:

• Coordination of all aspects of the client's move.
• Timely response to client's initial request.
• Travel to and from clients' residences and all subsequent appointments related to the client's move.
• Measure, assess and layout floorplans for the new living environment.
• Willing to pack & unpack clients' possessions safely & efficiently according to our tradecraft (hang pictures, make beds, stock cabinets)
• Direct/assist loading, unloading & disposal of materials
• Work well with a variety of moving companies and their team members.
• Gain strong knowledge of community resources to provide clients with solutions to accommodate their unique needs (e.g., estate sale planners, charitable donation sites, disposal companies, etc.).
• Lead, supervise and guide team members throughout the move.
• Basic knowledge of computers, Portal navigation and data entry skills.
• Delegate necessary tasks to ensure the efficiency of team members.
• Strive for excellent client experiences on every job.
• Problem-solve on the spot (e.g., movers are late, client health concerns arise while job is in progress, etc.).
• Schedule all necessary services to successfully complete client moves.
• Supervise multiple people and services (movers, disposal companies) simultaneously.
• Timely completion of all required paperwork and documentation to client and office.
• Clear and concise communication with the client, family, community, team members, vendors, and other involved parties.
• Upon completion of the job, follow up with the client to ensure client satisfaction with the services performed.

Physical Demands:

• Lift a minimum of 30 lbs.
• Requires walking, standing, or sitting for extended periods.
• Involves reaching, handling, feeling, talking, hearing, and seeing.

Details & Compensation:

• Hours are part-time, with scheduling that may vary daily/weekly.
• A valid driver's license is required.

Corporate Relocation International LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.