Senior Relocation Coordinator

WellRive; Midlothian (VA); On-site; USD 17,000 - 30,000; Part time

Job summary

Corporate Relocation International LLC is seeking a part-time Move Manager to coordinate all aspects of client relocations. You will lead team members, schedule services, and ensure smooth, stress-free moves. A valid driver's license is required and willingness to travel to client locations is essential.

The role emphasizes compassionate client service, effective communication, and strong organizational skills to manage multiple moves and ensure high client satisfaction on every job.

Qualifications

• Compassionate, client-centered approach is essential.
• Regular physical work with occasional long days; no heavy lifting required.
• Ability to perform basic estimating and billing math.
• Excellent customer service and client relations skills.
• Strong organizational and time management; ability to multi-task.
• Strong critical thinking skills.
• Maintain calm in demanding environments.
• Collaborative, team-oriented mindset.
• Effective verbal and written communication.

Responsibilities

• Coordinate all aspects of the client's move.
• Respond promptly to the client's initial request.
• Travel to and from clients' residences and related appointments.
• Measure, assess and layout floorplans for the new living environment.
• Pack and unpack client possessions safely and efficiently.
• Direct, assist loading/unloading and disposal of materials.
• Work with multiple moving companies and their teams.
• Develop knowledge of community resources to meet client needs.
• Lead, supervise and guide team members during the move.
• Perform basic computer tasks: portal navigation and data entry.
• Delegate tasks to ensure team efficiency.
• Aim for exceptional client experiences on every job.
• Problem-solve on the spot when issues arise.
• Schedule all necessary services to complete moves.
• Supervise multiple services simultaneously.
• Complete paperwork and documentation on time.
• Clear, concise client, family, vendor, and team communication.
• Follow up post-job to ensure client satisfaction.

Skills

Compassionate and client-centered

Physical work ability

Basic math for estimating/billing

Customer service and client relations

Organizational and time management

Critical thinking

Calm under pressure

Team player

Verbal and written communication

Tools

Portal navigation

Data entry

Job description

Move Managers (MM) are like "wedding planners of a move," coordinating all details of the transition while working side-by-side with team members. They provide leadership and end-to-end accountability for managing clients' move. MMs collaborate directly with the client, and with the support of the management team, they strive to create a seamless and stress-free experience for our clients.

Qualifications:

• Compassionate and client-centered approach
• Ability to complete physical work on a regular basis and carry out occasional long days with the goal of completing a job (no heavy lifting).
• Perform basic math for estimating and billing.
• Excellent customer service and client relations skills.
• Strong organizational and time management skills. Excel at multi-tasking.
• Strong critical thinking and critical thinking skills
• Ability to maintain a sense of calm in a demanding environment.
• Good collaborator and team player.
• Effective communication and follow-up, both verbal and written.

Duties and Responsibilities:

• Coordination of all aspects of the client's move.
• Timely response to client's initial request.
• Travel to and from clients' residences and all subsequent appointments related to the client's move.
• Measure, assess and layout floorplans for the new living environment.
• Willing to pack & unpack clients' possessions safely & efficiently according to our tradecraft (hang pictures, make beds, stock cabinets)
• Direct/assist loading, unloading & disposal of materials
• Work well with a variety of moving companies and their team members.
• Gain strong knowledge of community resources to provide clients with solutions to accommodate their unique needs (e.g., estate sale planners, charitable donation sites, disposal companies, etc.).
• Lead, supervise and guide team members throughout the move.
• Basic knowledge of computers, Portal navigation and data entry skills.
• Delegate necessary tasks to ensure the efficiency of team members.
• Strive for excellent client experiences on every job.
• Problem-solve on the spot (e.g., movers are late, client health concerns arise while job is in progress, etc.).
• Schedule all necessary services to successfully complete client moves.
• Supervise multiple people and services (movers, disposal companies) simultaneously.
• Timely completion of all required paperwork and documentation to client and office.
• Clear and concise communication with the client, family, community, team members, vendors, and other involved parties.
• Upon completion of the job, follow up with the client to ensure client satisfaction with the services performed.

Physical Demands:

• Lift a minimum of 30 lbs.
• Requires walking, standing, or sitting for extended periods.
• Involves reaching, handling, feeling, talking, hearing, and seeing.

Details & Compensation:

• Hours are part-time, with scheduling that may vary daily/weekly.
• A valid driver's license is required.

Corporate Relocation International LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.