Customer Care Coordinator

Coleman Worldwide Moving; Indianapolis (IN); On-site; USD 36,000 - 54,000; Full time

Job summary

Coleman Worldwide Moving seeks a Customer Care Coordinator to book and coordinate military or consumer shipments, serving as the main liaison with customers and ensuring smooth move timelines.

You will collect pre-move surveys, weights, and approvals, track ETAs, secure payments, coordinate with crews and claims, and provide proactive updates to customers and internal teams throughout the move.

Responsibilities

• Collect pre-move surveys, weights, and preapprovals and update company software and the carrier
• Track shipments’ estimated time of arrival and delivery information and update company software and the carrier
• Monitor clearing email to clear shipments as they arrive and provide main point of contact for moves, both internally and externally
• Monitor email for new shipment offerings and monitor quality scores and verify accuracy
• Secure customer payment, including verify method of payment, credit card annotation and confirm any and all information provided from the customer and ensure the agent has the accurate information
• Liaison between the agents and customers to determine the agreeable time to for crews to pack, pickup, or deliver the customers’ shipment
• Proactively communicate information to the customer from operations regarding their move, including pickup and delivery information
• Proactively coordinate with customers and claims to rectify any damages that may occur and communicate any problems not rectified locally with the supervisor to ensure customer satisfaction
• Other duties as assigned

Job description

The Customer Care Coordinator will book and coordinate either military or consumer shipments, act as liaison to customer, providing support and communication with customer about expected move and arrival times and dates, collect and relay shipment information and documentation for customers, and distribute information to appropriate facilities, and provide problem resolution as necessary.

• Collect pre-move surveys as well as weights and preapprovals and update company software and the carrier
• Track shipments’ estimated time of arrival and delivery information and update company software and the carrier
• Monitor clearing email to clear shipments as they arrive and provide main point of contact for moves, both internally and externally
• Monitor email for new shipment offerings and monitor quality scores and verify accuracy
• Secure customer payment, including verify method of payment, credit card annotation and confirm any and all information provided from the customer and ensure the agent has the accurate information
• Liaison between the agents and customers to determine the agreeable time to for crews to pack, pickup, or deliver the customers’ shipment
• Proactively communicate information to the customer from operations regarding their move, including pickup and delivery information
• Proactively coordinate with customers and claims to rectify any damages that may occur and communicate any problems not rectified locally with the supervisor to ensure customer satisfaction
• Other duties as assigned

Take part in a company that has been successful for over 100 years and is still growing - join the Coleman Team today! Coleman Worldwide Moving is a full service worldwide moving and storage company that is dedicated to servicing the transportation needs of corporations, governments, and individuals. We have been in business for over 100 years and we are one of the largest privately held transportation companies headquartered in the Southeast. We are a dynamic and growing organization that is committed to customer loyalty through excellent quality service. For more information visit www.colemanallied.com Coleman Worldwide Moving (and affiliated companies) (collectively “CWM”) is an equal opportunity and affirmative action employer including disabled and veterans. Our policy prohibits discrimination or harassment based on any protected characteristic. CWM will continue to support and promote equal employment opportunity, human dignity, and cultural diversity. This policy applies to all personnel matters such as compensation, benefits, transfers, Company sponsored training, education, and social and recreational programs. This commitment is made by CWM in accordance with federal, state, and/or local laws and regulations You may view more information about your rights under Equal Employment Opportunity laws here Puede ver más información sobre sus derechos bajo las leyes de igualdad de oportunidades de empleo aquí