Move Acceptance & Customer Care Coordinator

Beltmann Relocation Group; Itasca (IL); On-site; USD 40,000 - 50,000; Full time

Job summary

Beltmann Relocation Group is hiring a Move Acceptance / Customer Care Administrator in Illinois. The role supports customer communications, coordinates orders, and ensures smooth progression from inquiry to shipment.

You will set up surveys, provide status updates to customers and internal teams, and use ACT software to input and manage data. The position requires a certificate or equivalent experience and offers a full-time schedule.

Qualifications

• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• Proficient in Microsoft Suite.
• Experience handling customer inquiries and data entry.

Responsibilities

• Sets up household survey mechanisms; sends out confirmation letter and moving packet; sets up any required third party services.
• Provides information to customers and other employees regarding the status of moving orders.
• Handles ongoing services such as storage, unpacking services through final destination letter.
• Provide a variety of tasks as requested by Customer Care Representatives; operates a computer terminal to input and change data. Use the ACT software package.
• Acknowledges new orders in a timely manner.
• Responds to accounts with confirmation of availability within the 2-hour time frame, but no more than a day’s time frame.
• Works through the steps of determining whether Beltmann Relocation Group can successfully accommodate new corporate moves by reviewing shipment particulars such as origin and destination locations, shipment estimated weight, date requests, and mileage.
• Responsible for receiving, accepting, and evenly distributing national account moves.
• Communicates directly with Beltmann corporate clients, Beltmann planners, Beltmann agents and North American Van Lines agents.

Skills

Customer service

Microsoft Office

Education

One year certificate from college or technical school

Three to six months related experience

Equivalent combination of education and experience

Tools

ACT software

Job description

Beltmann Relocation Group is hiring a Move Acceptance / Customer Care Administrator in Illinois. The role supports customer communications, coordinates orders, and ensures smooth progression from inquiry to shipment.

You will set up surveys, provide status updates to customers and internal teams, and use ACT software to input and manage data. The position requires a certificate or equivalent experience and offers a full-time schedule.