Move Coordination & Customer Care Specialist

Coleman Worldwide Moving; Indianapolis (IN); Hybrid; USD 40,000 - 56,000; Full time

Job summary

Coleman Worldwide Moving is seeking a Customer Care Coordinator to manage the booking and coordination of both military and consumer shipments. You will serve as the main point of contact for customers, communicating expected move timelines and coordinating with facilities to ensure smooth moves.

Responsibilities include gathering pre-move surveys, tracking ETA/ delivery updates, and maintaining accurate information in company software.

Responsibilities

• Book and coordinate shipments (military or consumer) and act as liaison to customers.
• Provide support and communication about expected move dates and arrival times.
• Collect and relay shipment information and documentation to customers and facilities.

Job description

Coleman Worldwide Moving is seeking a Customer Care Coordinator to manage the booking and coordination of both military and consumer shipments. You will serve as the main point of contact for customers, communicating expected move timelines and coordinating with facilities to ensure smooth moves.

Responsibilities include gathering pre-move surveys, tracking ETA/ delivery updates, and maintaining accurate information in company software.