Move Acceptance / Customer Care Administrator

Beltmann Relocation Group; Itasca (IL); On-site; USD 40,000 - 50,000; Full time

Job summary

Beltmann Relocation Group is hiring a Move Acceptance / Customer Care Administrator in Illinois. The role supports customer communications, coordinates orders, and ensures smooth progression from inquiry to shipment.

You will set up surveys, provide status updates to customers and internal teams, and use ACT software to input and manage data. The position requires a certificate or equivalent experience and offers a full-time schedule.

Qualifications

• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• Proficient in Microsoft Suite.
• Experience handling customer inquiries and data entry.

Responsibilities

• Sets up household survey mechanisms; sends out confirmation letter and moving packet; sets up any required third party services.
• Provides information to customers and other employees regarding the status of moving orders.
• Handles ongoing services such as storage, unpacking services through final destination letter.
• Provide a variety of tasks as requested by Customer Care Representatives; operates a computer terminal to input and change data. Use the ACT software package.
• Acknowledges new orders in a timely manner.
• Responds to accounts with confirmation of availability within the 2-hour time frame, but no more than a day’s time frame.
• Works through the steps of determining whether Beltmann Relocation Group can successfully accommodate new corporate moves by reviewing shipment particulars such as origin and destination locations, shipment estimated weight, date requests, and mileage.
• Responsible for receiving, accepting, and evenly distributing national account moves.
• Communicates directly with Beltmann corporate clients, Beltmann planners, Beltmann agents and North American Van Lines agents.

Skills

Customer service

Microsoft Office

Education

One year certificate from college or technical school

Three to six months related experience

Equivalent combination of education and experience

Tools

ACT software

Job description

Move Acceptance / Customer Care Administrator

Job Category : Customer Services

Requisition Number : MOVEA001483

• Full-Time

Locations

Showing 1 location

• Pay or shift range: $40,000 USD to $50,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

This opportunity is open to both summer and a full time position. Great opportunity for college kids!

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Sets up household survey mechanisms; sends out confirmation letter and moving packet; sets up any required third party services.
• Provides information to customers and other employees regarding the status of moving orders.
• Handles ongoing services such as storage, unpacking services through final destination letter.
• Provide a variety of tasks as requested by Customer Care Representatives; operates a computer terminal to input and change data. Use the ACT software package.
• Acknowledges new orders in a timely manner.
• Responds to accounts with confirmation of availability within the 2-hour time frame, but no more than a day’s time frame.
• Works through the steps of determining whether Beltmann Relocation Group can successfully accommodate new corporate moves by reviewing shipment particulars such as origin and destination locations, shipment estimated weight, date requests, and mileage.
• Responsible for receiving, accepting, and evenly distributing national account moves.
• Communicates directly with Beltmann corporate clients, Beltmann planners, Beltmann agents and North American Van Lines agents.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

EDUCATION and/or EXPERIENCE

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Must be proficient in the use of standard software packages, including Microsoft Suite.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand and walk.The employee must occasionally lift and/or move up to 10 pounds.Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate.

Education

Preferred

Some college or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.