Mountain Sports School On-Snow Supervisor/Trainer

Paycom - ATS; Jackson (WY); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Season pass

Discounts (F&B, retail)

Equipment rentals

Reciprocal ski benefits

Online Pro Deals

Family tickets discounts

Job summary

Snow King Mountain Resort in Jackson, Wyoming, seeks a Mountain Sports School Supervisor to oversee MSS operations, train staff, and coordinate equipment, scheduling, and guest services.

The role requires PSIA/AASI certification, English fluency, and the ability to work holidays/weekends in a high alpine environment. Base pay includes an hourly rate with seasonal hours and additional incentives.

Qualifications

• Bachelor Degree preferred.
• PSIA/AASI Level 2; higher levels valued.
• Excellent guest service and communication skills.

Responsibilities

• Take charge of class formation by skill level and class size.
• Support on the hill when classes are in session.
• Mentor instructors and coordinate scheduling with sales desk.
• Lead staff training and PSIA/AASI certification development.
• Oversee lesson meeting areas and equipment preparations.

Job description

Job Type: Seasonal (Full-Time)Hours of MSS Operation are:9am-6:30pm Monday thru Saturday9am-4pm on SundaysThe shift will start 30 minutes before opening and/or 30 minutes prior to Lifts closing; Half-day/AM shiftsare allowed as long as closing responsibilities have been delegated.Rate: $23 per hour. Minimum 3-4 days per week as on-snow supervisor and1-2 days of instructing at a base wage of $19 per hour, plus an incentive scale.Direct Report: Manager, Mountain Sports School or Tom Brennan Director, Mountain Sports SchoolDescriptionSnow King Mountain Resort is the iconic Mountain Resort located in the heart of beautiful Jackson Hole,Wyoming. As a dual seasonal facility, it is home to many summer and winter family friendly attractions.The Snow King Team is looking for people with a love for the outdoors, a desire to learn, and acommitment to excellent service.Job DescriptionThe Mountain Sports School Supervisor will help oversee all MSS business operations and assist theMSS Directors in their responsibilities, including, but not limited to: execution & enforcement of the MSSOperations Manual, Guest Service, Instructor Maintenance (recruiting, communication, logistics, payroll),Staff Training, Product Line Management, Facilities Management, and be a Liaison to other Snow KingDepartments & 3rd parties.Essential Duties and Responsibilities: Take charge of class formation, aligning students' abilities and skill levels while balancing classsizes to enhance the guest experience and operational efficiency. This involves maintaining anawareness of class sizes in relation to daily class ratio goals. Offer immediate support on the hill when classes are in session, addressing issues such as groupdivisions and monitoring instructor conduct. Serve as a mentor and information source forinstructors, providing guidance and direction. Maintain effective communication with the sales desk to ascertain staff and product availabilityand to assign instructors accordingly. Participate in the instructor scheduling process and facilitate any necessary schedulingadjustments. Supervise the setup and teardown of lesson meeting areas. Check in Private Lessons and Local Seasonal Programs Create and deliver a weekly training clinic for the instructors. Managing a team of trainers-both internal and external (e.g. PSIA/AASI) and leading thedevelopment of staff/instructor training frameworks, goals, content and curriculum Help instructors work towards any PSIA or AASI Certifications May be called upon to teach skiers or snowboarders of varying skill levels, always prioritizingguest safety. Help manage all aspects of instructor maintenance such as coordination of instructors schedules,amending schedules for requested days off and equipping with uniforms/name tags, evaluatingtheir performance/performance reviews, and giving feedback and rewarding/disciplining asappropriate. Supervise Multi-Week lesson program to include registration, guest and staff communication,coordination with school programs, coordinating bus/transportationMinimum Qualifications: 21 years of age or older Bachelor Degree preferred PSIA/AASI Level 2; Higher levels are valued but not required Ability to competently ski or snowboard all terrain at Snow King Mountain Successful completion of a background check Must be available to work holidays and weekends Must be fluent in all aspects of the English language (spoken and written) Fluency in the Spanish language is valued but not required Must have excellent guest service and communication skills Must work well in a team Must be able to work in inclement weather in a high alpine environment Must have sight, speech, and hearing abilities sufficient to learn skills, follow and providedirections Firm knowledge of word processing, spreadsheet and browser applicationsEmployee Benefits: Employee season pass (free access to all activities and skiing/snowboarding on the mountain) Food and Beverage discounts, Retail/Rental discounts, free equipment rentals Reciprocal ski benefits and over 40 resorts across the US Online Pro Deals Discounted tickets for family and friends