Mountain Sports School On-Snow Supervisor/Trainer

Snow King Mountain Resort; Jackson (WY); On-site; USD 26,139 - 37,229; Full time

Benefits offered by this job

Season pass program

Discounts on food and retail

Reciprocal ski benefits

Job summary

Snow King Mountain Resort in Jackson, WY seeks a Mountain Sports School Supervisor (seasonal full-time) to oversee MSS operations and staff, including training, scheduling, and safety.

You will lead class formation, mentor instructors, and coordinate with departments to ensure top guest experiences on the mountain. A Bachelor’s degree is preferred and PSIA/AASI Level 2 is desired, with weekend/holiday availability a must.

Qualifications

• Bachelor degree preferred or higher.
• PSIA/AASI Level 2; higher levels valued but not required.
• Ability to ski or snowboard all terrain.
• Background check required.
• Availability to work holidays and weekends.
• Fluent in English (spoken and written).
• Excellent guest service and communication skills.
• Team player; works well in a team.

Responsibilities

• Take charge of class formation, aligning students' abilities and skill levels while balancing class sizes.
• Provide on-hill support during sessions and mentor instructors.
• Coordinate with sales desk for staff and product availability.
• Participate in instructor scheduling and adjust as needed.
• Supervise setup/teardown of lesson meeting areas.
• Check in Private Lessons and Local Seasonal Programs.
• Lead weekly instructor training and coordinate with PSIA/AASI teams.
• Assist instructors toward PSIA/AASI certifications.
• Teach skiing/snowboarding as needed with guest safety priority.
• Oversee instructor maintenance, schedules, uniforms, and performance reviews.
• Supervise Multi-Week lesson program including registration and transport coordination.

Skills

Guest service

Communication skills

Teamwork

English fluency

PSIA/AASI Level 2

Education

Bachelor's degree preferred

Tools

Word processing

Spreadsheets

Browser applications

Job description

Job Location: Jackson - Jackson, WY 83001

Position Type: Seasonal

Education Level: 4 Year Degree

Travel Percentage: None

Job Shift: Day

Job Type: Seasonal (Full-Time)

Hours of MSS Operation are:

• 9am-6:30pm Monday thru Saturday
• 9am-4pm on Sundays
• The shift will start 30 minutes before opening and/or 30 minutes prior to Lifts closing; Half-day/AM shifts are allowed as long as closing responsibilities have been delegated.

Rate: $23 per hour. Minimum 3-4 days per week as on-snow supervisor and

1-2 days of instructing at a base wage of $19 per hour, plus an incentive scale.

Direct Report: Manager, Mountain Sports School or Tom Brennan Director, Mountain Sports School

Description

Snow King Mountain Resort is the iconic Mountain Resort located in the heart of beautiful Jackson Hole, Wyoming. As a dual seasonal facility, it is home to many summer and winter family friendly attractions. The Snow King Team is looking for people with a love for the outdoors, a desire to learn, and a commitment to excellent service.

Job Description

The Mountain Sports School Supervisor will help oversee all MSS business operations and assist the MSS Directors in their responsibilities, including, but not limited to: execution & enforcement of the MSS Operations Manual, Guest Service, Instructor Maintenance (recruiting, communication, logistics, payroll), Staff Training, Product Line Management, Facilities Management, and be a Liaison to other Snow King Departments & 3rd parties.

Essential Duties and Responsibilities:

• Take charge of class formation, aligning students' abilities and skill levels while balancing class sizes to enhance the guest experience and operational efficiency. This involves maintaining an awareness of class sizes in relation to daily class ratio goals.
• Offer immediate support on the hill when classes are in session, addressing issues such as group divisions and monitoring instructor conduct. Serve as a mentor and information source for instructors, providing guidance and direction.
• Maintain effective communication with the sales desk to ascertain staff and product availability and to assign instructors accordingly.
• Participate in the instructor scheduling process and facilitate any necessary scheduling adjustments.
• Supervise the setup and teardown of lesson meeting areas.
• Check in Private Lessons and Local Seasonal Programs
• Create and deliver a weekly training clinic for the instructors.
• Managing a team of trainers--both internal and external (e.g. PSIA/AASI) and leading the development of staff/instructor training frameworks, goals, content and curriculum
• Help instructors work towards any PSIA or AASI Certifications
• May be called upon to teach skiers or snowboarders of varying skill levels, always prioritizing guest safety.
• Help manage all aspects of instructor maintenance such as coordination of instructors schedules, amending schedules for requested days off and equipping with uniforms/name tags, evaluating their performance/performance reviews, and giving feedback and rewarding/disciplining as appropriate.
• Supervise Multi-Week lesson program to include registration, guest and staff communication, coordination with school programs, coordinating bus/transportation

Qualifications

• Minimum Qualifications:
• 21 years of age or older
• Bachelor Degree preferred
• PSIA/AASI Level 2; Higher levels are valued but not required
• Ability to competently ski or snowboard all terrain at Snow King Mountain
• Successful completion of a background check
• Must be available to work holidays and weekends
• Must be fluent in all aspects of the English language (spoken and written)
• Fluency in the Spanish language is valued but not required
• Must have excellent guest service and communication skills
• Must work well in a team
• Must be able to work in inclement weather in a high alpine environment
• Must have sight, speech, and hearing abilities sufficient to learn skills, follow and provide directions
• Firm knowledge of word processing, spreadsheet and browser applications

Employee Benefits:

• Employee season pass (free access to all activities and skiing/snowboarding on the mountain)
• Food and Beverage discounts, Retail/Rental discounts, free equipment rentals
• Reciprocal ski benefits and over 40 resorts across the US
• Online Pro Deals
• Discounted tickets for family and friends