Mountain Resort Restaurant Manager – Lead & Elevate Guest Experience

Alterra Mountain Company; Enumclaw (WA); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

Free Alterra season pass

Free Alterra pass for spouse and deps

25% off IKON partner resort tickets

Free access to Alterra destinations

Free friends & family day-ski vouchers

Discounts on ski & snowboard lessons

Discounts on rentals

Discounts on gear tune-ups

Discounts on food & beverage

Discounts at Crystal Mountain Retail

Free Crystal branded swag

Pro gear deals

Discount marketplace deals

Employee housing available

Accrued paid time off

401K with immediate vesting

Job summary

Crystal Mountain in Washington is seeking a dedicated Restaurant Manager for a seasonal role in Food & Beverage. You will lead and mentor staff, uphold guest satisfaction, and drive daily operations to meet quality standards.

You will forecast budgets, manage inventory, schedules, and vendor relations while coordinating between front and back of house. This role includes housing eligibility and a focus on creating memorable guest experiences.

Qualifications

• 5+ years’ experience in a restaurant lead role in the hospitality industry in a Front-of-House capacity.
• 2 years’ experience in banquets or catering.
• POS experience required, MS Office experience required.
• Attraction experience preferred with high volume experience in non-traditional venues.
• Positive attitude and excellent communication skills, in-person and electronic.
• Must have Washington MAST Card
• Must have Washington Food Handler Card
• Must have the ability to ski/snowboard, or be willing to complete regular training until proficient

Responsibilities

• Forecasting and supporting budget development.
• Maintaining par levels and ordering product.
• Coordinating product deliveries with Shipping and Receiving.
• Inventory input and calculation of COGs.
• Conduct staff meetings.
• Set schedules for the service staff.
• Manage and oversee venue operations.
• Help achieve restaurant operational objectives.
• Plan and develop staff incentive programs.
• Respond to guest concerns in-person and electronically.
• Control costs and minimize waste while maintaining high quality.
• Model hospitality and nurture a positive working environment.
• Maintain safe, healthy, and secure working environment.
• Maintain reservations/POS/inventory systems and train as needed.
• Collaborate with F&B leadership and Marketing.
• Coordinate communication between FOH and BOH.
• Run daily pre-shift stand-up meetings.
• Gather guest and employee feedback; suggest improvements.
• Assist in training programs.
• Monitor labor and product expenses; stay within budget.
• Deliver excellent customer service.
• Other duties as assigned

Skills

5+ years restaurant lead

2 years banquet/catering

POS experience

MS Office experience

Customer service excellence

Communication skills

Ski/snowboard ability

Tools

POS system

MS Office

Job description

Crystal Mountain in Washington is seeking a dedicated Restaurant Manager for a seasonal role in Food & Beverage. You will lead and mentor staff, uphold guest satisfaction, and drive daily operations to meet quality standards.

You will forecast budgets, manage inventory, schedules, and vendor relations while coordinating between front and back of house. This role includes housing eligibility and a focus on creating memorable guest experiences.