Restaurant Manager, Winter 26/27
Schweitzer
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Benefits offered by this job
Job summary
Crystal Mountain in Washington is seeking a dedicated Restaurant Manager for a seasonal role in Food & Beverage. You will lead and mentor staff, uphold guest satisfaction, and drive daily operations to meet quality standards.
You will forecast budgets, manage inventory, schedules, and vendor relations while coordinating between front and back of house. This role includes housing eligibility and a focus on creating memorable guest experiences.
Qualifications
- 5+ years’ experience in a restaurant lead role in the hospitality industry in a Front-of-House capacity.
- 2 years’ experience in banquets or catering.
- POS experience required, MS Office experience required.
- Attraction experience preferred with high volume experience in non-traditional venues.
- Positive attitude and excellent communication skills, in-person and electronic.
- Must have Washington MAST Card
- Must have Washington Food Handler Card
- Must have the ability to ski/snowboard, or be willing to complete regular training until proficient
Responsibilities
- Forecasting and supporting budget development.
- Maintaining par levels and ordering product.
- Coordinating product deliveries with Shipping and Receiving.
- Inventory input and calculation of COGs.
- Conduct staff meetings.
- Set schedules for the service staff.
- Manage and oversee venue operations.
- Help achieve restaurant operational objectives.
- Plan and develop staff incentive programs.
- Respond to guest concerns in-person and electronically.
- Control costs and minimize waste while maintaining high quality.
- Model hospitality and nurture a positive working environment.
- Maintain safe, healthy, and secure working environment.
- Maintain reservations/POS/inventory systems and train as needed.
- Collaborate with F&B leadership and Marketing.
- Coordinate communication between FOH and BOH.
- Run daily pre-shift stand-up meetings.
- Gather guest and employee feedback; suggest improvements.
- Assist in training programs.
- Monitor labor and product expenses; stay within budget.
- Deliver excellent customer service.
- Other duties as assigned
Skills
Tools
Job description
Seasonal WORK AND PLAY IN THE MOUNTAINS Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it’s more than our work. It’s our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it’s an experience you just don’t get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share. JUST LIKE THE TREES, WE ARE GROWING!
- Free Alterra season pass (unlimited, direct to lift at all Alterra resorts) + Free Alterra season pass for spouse and dependents
- 25 & under 50% off window ticket price at IKON partner resorts
- Free access to Alterra Mountain destinations during time off
- Free ski-referral letters for employees to use at other mountain resorts during time off
- Free friends & family day-ski vouchers (Periodic allotment)
- Discounts on Ski & Snowboard Lessons
- Discounts on Ski & Snowboard Rentals
- Discounts on Gear Tune-Ups
- Discounts on Food & Beverage
- Discounts at Crystal Mountain Retail shops
- Free Crystal branded swag
- Pro deals on gear with 100s of brands
- Discount Marketplace Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
- Employee-only Night Skiing events
- Employee Housing Available for eligible positions
- Accrued paid time off for eligible positions
- Group health insurance for eligible positions
- 401K benefit and generous match with immediate vesting for all staff members over 18
- Opportunities for growth, advancement, and year-round employment
Position Title: Restaurant Manager
Business Unit: Food & Beverage
Position Reports to: Senior F&B Managers
Positions Reporting to this Role: FOH Lead(s), FOH staff, BOH Leads
Location: Crystal Mountain, Washington
Employment Status: Seasonal
Pay Range: $32 - $36.00 / hr
Restaurant Manager is a housing eligible position.
Crystal Mountain is the Pacific North West’s premier destination for skiers, snowboarders, and summer adventurers. We are part of Alterra Mountain Company which consists of some of the world’s most aspirational brands. A career with Crystal Mountain is more than what you do today; it’s being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone. Crystal Mountain delivers best in class service and adventures worthy of our extraordinary terrain and beauty. We are here to shape the future of mountain adventure.
We Embrace Empowerment
We Honor Authenticity
We Cultivate Collaboration
We Prioritize Purpose
As a valued Restaurant Manager at Crystal Mountain, you will motivate, support and mentor staff and commit to providing excellent customer experience. As a leader, we will look to you to find new and better ways of developing a dynamic and successful team. You will utilize your superior organization and communication skills to quickly address concerns and discover lasting solutions while upholding our high standards for superior guest satisfaction.
- Assists F&B Leadership in forecasting and supporting budget development
- Responsible for maintaining par levels and ordering product
- Coordinates product deliveries to venues with Shipping and Receiving team
- Responsible for inventory input and calculation of COGs
- Conduct staff meetings
- Set schedules for the service staff
- Manage and oversee venue operations
- Help achieve restaurant operational objectives
- Plan and develop staff incentive programs
- Respond to customer concerns and questions in-person and electronically
- Control costs and minimize waste while ensuring high quality of preparation
- Model hospitality professionalism and nurture a positive working environment delivering exceptional customer service in daily operations and events
- Maintain a safe, healthy, and secure working environment holistically, including facility management
- Maintain current reservations/waitlist system, POS, Inventory, operational systems and support with training when needed
- Collaborate with F&B leadership and Marketing to promote and market the business
- Coordinate and embrace communication between front of the house and back of the house
- Run daily pre-shift stand-up meetings
- Gather guest & employee feedback and recommend improvements to management
- Assist in administering training programs
- Monitor labor and product expenses to remain within budget, forecasting, and financial goals
- Deliver excellent customer service
- Other duties as assigned
- 5+ years’ experience in a restaurant lead role in the hospitality industry in a Front-of-House capacity
- 2 years’ experience in banquets or catering
- POS experience required, MS Office experience required
- Attraction experience preferred with high volume experience in non-traditional venues
- Positive attitude and excellent communication skills, in-person and electronic
- Must have Washington MAST Card
- Must have Washington Food Handler Card
- Must have the ability to ski/snowboard, or be willing to complete regular training until proficient
This position is required to work evenings, weekends and holidays while in operation. Able to lift, carry, or otherwise move and position a minimum of 30 pounds on an occasional basis. Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis. Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions.
Equal Opportunity Employer
E-Verify Participation Right to Work
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