Mountain Resort Reception & Admin Specialist

The Management Trust; Utah; On-site; USD 21,000 - 28,000; Full time

Job summary

The Management Trust, located in Utah, is seeking an Office Assistant to support Skyline Mountain Resort in Fairview. You will be the first point of contact, delivering friendly service and essential administrative support in a fast-paced environment.

Responsibilities include managing calls, greeting visitors, handling mail, coordinating meeting spaces, maintaining records, and ensuring office supplies and facilities run smoothly. A high school diploma and MS Office proficiency are required.

Qualifications

• Experience in reception and customer service preferred.
• Ability to handle a high volume of calls with an exceptional level of customer service.
• Speak with a smile.
• Proficiency in Microsoft Office.
• Ability to identify and prioritize tasks.
• High School Diploma (or equivalent).
• Proven administrative support experience 1–4 years.
• Must be a team player with reliable attendance.
• Willing to learn Company processes and proprietary software.

Responsibilities

• Handle a high volume of customer phone calls in a professional and courteous manner.
• Greet visitors and ensure adherence to company policies regarding sign-in/out logs, visitor badges, and guests being accompanied by an employee in private office spaces.
• Understands needs of caller, opens accounts and answers questions with first person resolution where possible.
• Routes calls to internal critical path partners only as needed.
• Processes and log returned mail and document system.
• Process daily incoming mail, prepare for distribution, and post outgoing mail.
• Documents system with call notes and owner requests in real time.
• Log owner access devices or support owner pick-up of Association access devices as needed.
• Assists in support of physical office location facility needs such as stocking breakroom, inventory of common office supplies, coordinating courier and supplier pick-ups and deliveries, and setup and take down of material related to office events or holidays.
• Assists in some administrative tasks such as ordering business cards, paper, supplies, and reporting office facility needs to appropriate party.
• Check voicemails throughout the day and returns calls or routes correctly.
• Monitor the postage machine/supplies, fund balance, and either service when needed (i.e. if the machine is out of ink) or coordinate appropriate vendor support.
• Alert supervisor to issues related to phones, computer, or other potentially disruptive matters in the reception area.
• Arrange for backup support for planned absences, with supervisor approval.
• Prepare conference rooms with beverages and/or meals for meetings.
• Maintain a clean and well-organized reception area.
• Maintain current records (i.e. contact lists) for the reception desk.
• Other duties and special projects as assigned.

Skills

Reception experience

Customer service

MS Office

Time management

Organizational skills

Team player

Adaptable

Attendance

Education

High School Diploma

Job description

The Management Trust, located in Utah, is seeking an Office Assistant to support Skyline Mountain Resort in Fairview. You will be the first point of contact, delivering friendly service and essential administrative support in a fast-paced environment.

Responsibilities include managing calls, greeting visitors, handling mail, coordinating meeting spaces, maintaining records, and ensuring office supplies and facilities run smoothly. A high school diploma and MS Office proficiency are required.