Mountain Luxury Concierge — Guest Experience Expert

Hotelandresortsolution; Colorado; On-site; USD 26,000 - 37,000; Full time

Job summary

The Madeline Hotel & Residences, Auberge Collection in Telluride seeks a friendly Concierge to assist guests with inquiries, reservations, and local recommendations, ensuring memorable stays.

Join a luxury mountain retreat with ski-in/ski-out access, spa, and acclaimed dining, where guest services are crafted with warmth and discretion.

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills.
• Knowledge of local attractions, restaurants, and transportation options.
• Strong organizational skills and the ability to multitask.
• Proficiency in Microsoft Office and reservation management software.

Responsibilities

• Greet guests upon arrival and provide them with information about the hotel's amenities and services.
• Assist guests with restaurant reservations, transportation arrangements, and local attractions.
• Provide recommendations for dining, shopping, and entertainment options.
• Handle guest inquiries and resolve any issues or concerns promptly and professionally.
• Maintain a neat and organized concierge desk and lobby area.
• Collaborate with other hotel departments to ensure guest satisfaction.

Skills

Customer service

Communication

Local knowledge

Organizational skills

Microsoft Office / reservations

Tools

Reservation management software

Microsoft Office

Job description

The Madeline Hotel & Residences, Auberge Collection in Telluride seeks a friendly Concierge to assist guests with inquiries, reservations, and local recommendations, ensuring memorable stays.

Join a luxury mountain retreat with ski-in/ski-out access, spa, and acclaimed dining, where guest services are crafted with warmth and discretion.