Concierge

Hotelandresortsolution; Colorado; On-site; USD 26,000 - 37,000; Full time

Job summary

The Madeline Hotel & Residences, Auberge Collection in Telluride seeks a friendly Concierge to assist guests with inquiries, reservations, and local recommendations, ensuring memorable stays.

Join a luxury mountain retreat with ski-in/ski-out access, spa, and acclaimed dining, where guest services are crafted with warmth and discretion.

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills.
• Knowledge of local attractions, restaurants, and transportation options.
• Strong organizational skills and the ability to multitask.
• Proficiency in Microsoft Office and reservation management software.

Responsibilities

• Greet guests upon arrival and provide them with information about the hotel's amenities and services.
• Assist guests with restaurant reservations, transportation arrangements, and local attractions.
• Provide recommendations for dining, shopping, and entertainment options.
• Handle guest inquiries and resolve any issues or concerns promptly and professionally.
• Maintain a neat and organized concierge desk and lobby area.
• Collaborate with other hotel departments to ensure guest satisfaction.

Skills

Customer service

Communication

Local knowledge

Organizational skills

Microsoft Office / reservations

Tools

Reservation management software

Microsoft Office

Job description

Perched in the heart of Telluride’s Mountain Village, Madeline Hotel & Residences, Auberge Collection is a luxurious alpine retreat that blends the spirit of the Rockies with Auberge’s signature warmth and sophistication. Surrounded by the majestic San Juan Mountains, the resort features 83 guest rooms, suites, and 71 private residences, each offering elevated design and sweeping mountain views.

Madeline pairs unrivaled ski-in/ski-out access with curated amenities, including Crest Club, the newly debuted private ski club, a dedicated Ski Valet, the Alpine Swim Club with heated pool and outdoor lounges, a full-service spa, fitness center, and an open-air ice rink. Distinctive dining experiences include the mountain-inspired Black Iron Kitchen + Bar and the elevated aprés destination, Timber Room. Following a dramatic property-wide redesign in 2021, Madeline invites guests to experience modern mountain luxury in one of America’s most iconic alpine destinations.

The Hourly rate for this role starts at $23 per hour + commission.

We are seeking a knowledgeable and enthusiastic Concierge to join our team. The Concierge will be responsible for assisting guests with various inquiries, making reservations, and providing recommendations to enhance their stay. The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for hospitality

• Greet guests upon arrival and provide them with information about the hotel's amenities and services
• Assist guests with restaurant reservations, transportation arrangements, and local attractions
• Provide recommendations for dining, shopping, and entertainment options
• Handle guest inquiries and resolve any issues or concerns promptly and professionally
• Maintain a neat and organized concierge desk and lobby area
• Collaborate with other hotel departments to ensure guest satisfaction

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Knowledge of local attractions, restaurants, and transportation options
• Strong organizational skills and the ability to multitask
• Proficiency in Microsoft Office and reservation management software

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.