Mountain Dining Reservations Specialist

Vail Resorts; Beaver Creek (CO); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Free ski passes

Discounted lift tickets for friends &

Free ski lessons

Retail discounts 40%

Training and development

401(k) Retirement Plan

Employee Assistance Program

Referral Program

Job summary

Vail Resorts in Colorado is seeking a friendly Mountain Dining Reservationist for the 2026/27 winter season. You will handle reservations by phone, email, and computer systems, ensuring guest preferences are documented and honored with care.

Responsibilities include coordinating transportation to remote dining locations, answering questions, and maintaining accurate records while collaborating with restaurant and operations teams to deliver outstanding guest experiences.

Qualifications

• High school diploma or equivalent preferred.
• Experience in customer service, reservations, hospitality, restaurant, or call center preferred.
• Strong verbal and written communication skills.
• Proficiency with reservation software and Microsoft Office.
• Excellent organizational and multitasking abilities.
• Flexible schedule, including evenings, weekends, and holidays.
• Exceptional guest service and hospitality skills.
• Ability to work independently and as part of a team.
• Knowledge of dining operations, transportation logistics, and resort services is a plus.

Responsibilities

• Accept, manage, and confirm dining reservations via telephone, email, and computerized reservation systems.
• Accurately document guest information, including preferred dining dates, times, seating requests, special occasions, dietary restrictions, and accessibility needs.
• Coordinate and communicate transportation arrangements for guests traveling to remote mountain dining venues.
• Provide comprehensive information about mountain dining locations, menus, hours of operation, transportation options, policies, and special events.
• Respond professionally and efficiently to guest inquiries, concerns, and reservation modifications.
• Maintain accurate reservation records and ensure all guest requests are communicated to the appropriate dining venue teams.
• Monitor reservation availability and assist in maximizing dining capacity while maintaining an exceptional guest experience.
• Collaborate with restaurant, transportation, and operations teams to ensure seamless service delivery.
• Handle high call volumes while maintaining a positive, guest-focused attitude.
• Follow company policies, service standards, and data privacy requirements when handling guest information.

Skills

Customer service

Communication

Organization

Teamwork

Problem solving

Tools

Reservation software

Microsoft Office

Job description

Vail Resorts in Colorado is seeking a friendly Mountain Dining Reservationist for the 2026/27 winter season. You will handle reservations by phone, email, and computer systems, ensuring guest preferences are documented and honored with care.

Responsibilities include coordinating transportation to remote dining locations, answering questions, and maintaining accurate records while collaborating with restaurant and operations teams to deliver outstanding guest experiences.