Mountain Reservations Specialist

Vail Resorts; Colorado; On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Ski/Mountain Perks

MORE employee discounts on lodging, 음식

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional发展

Referral Program

Job summary

Vail Resorts is hiring for winter seasonal roles in dining reservations and guest services. You will manage reservations, document guest details, coordinate transportation for mountain dining venues, and provide information on locations, hours, policies, and events.

Join a team delivering outstanding guest experiences in a resort environment with opportunities for training and development. Compensation includes seasonal pay with flexible shifts and employee benefits.

Qualifications

• Prior customer service, reservations, hospitality, or call center experience preferred.
• Strong verbal and written communication skills.
• Proficiency with reservation software, computer systems, and Microsoft Office.
• Excellent organizational and multitasking abilities.
• Flexible schedule including evenings, weekends, and holidays.
• Ability to work independently and as part of a team.
• Knowledge of dining operations, transportation logistics, and resort services is a plus.

Responsibilities

• Accept, manage, and confirm dining reservations via telephone, email, and computerized reservation systems.
• Accurately document guest information, including preferred dining dates, times, seating requests, special occasions, dietary restrictions, and accessibility needs.
• Coordinate and communicate transportation arrangements for guests traveling to remote mountain dining venues.
• Provide comprehensive information about mountain dining locations, menus, hours of operation, transportation options, policies, and special events.
• Respond professionally and efficiently to guest inquiries, concerns, and reservation modifications.
• Maintain accurate reservation records and ensure all guest requests are communicated to the appropriate dining venue teams.
• Monitor reservation availability and assist in maximizing dining capacity while maintaining an exceptional guest experience.
• Collaborate with restaurant, transportation, and operations teams to ensure seamless service delivery.
• Handle high call volumes while maintaining a positive, guest-focused attitude.
• Follow company policies, service standards, and data privacy requirements when handling guest information.

Skills

Customer service

Reservations

Hospitality

Call center

Verbal communication

Written communication

Microsoft Office

Reservation software

Organizational skills

Multitasking

Education

High school diploma or equivalent

Tools

Reservation software

Microsoft Office

Computer systems

Job description

Vail Resorts is hiring for winter seasonal roles in dining reservations and guest services. You will manage reservations, document guest details, coordinate transportation for mountain dining venues, and provide information on locations, hours, policies, and events.

Join a team delivering outstanding guest experiences in a resort environment with opportunities for training and development. Compensation includes seasonal pay with flexible shifts and employee benefits.