Reservationist

Vail Resorts; Avon (CO); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Free employee passes

Employee discounts

401(k) plan

Employee assistance program

Training & development

Referral program

Job summary

Vail Resorts in Avon, Colorado is hiring a Mountain Dining Reservationist to manage guest dining reservations by phone and online. You will document dining preferences, coordinate transportation to remote venues, and answer questions to ensure a seamless visit.

This winter seasonal, full-time and part-time positions offer starting pay of $20.00–$23.00 per hour, with industry-leading benefits including free employee passes, discounts, and training opportunities.

Qualifications

• High school diploma or equivalent preferred.
• Strong verbal and written communication skills.
• Proficiency with reservation software, computer systems, and Microsoft Office applications.

Responsibilities

• Accept, manage, and confirm dining reservations via telephone, email, and computerized reservation systems.
• Accurately document guest information, including preferred dining dates, times, seating requests, special occasions, dietary restrictions, and accessibility needs.
• Coordinate and communicate transportation arrangements for guests traveling to remote mountain dining venues.
• Provide comprehensive information about mountain dining locations, menus, hours of operation, transportation options, policies, and special events.
• Respond professionally and efficiently to guest inquiries, concerns, and reservation modifications.
• Maintain accurate reservation records and ensure all guest requests are communicated to the appropriate dining venue teams.
• Monitor reservation availability and assist in maximizing dining capacity while maintaining an exceptional guest experience.
• Collaborate with restaurant, transportation, and operations teams to ensure seamless service delivery.
• Handle high call volumes while maintaining a positive, guest-focused attitude.
• Follow company policies, service standards, and data privacy requirements when handling guest information.

Skills

Communication skills

Reservation software

Organizational skills

Attention to detail

Flexible schedule

Customer service

Education

High school diploma

Tools

Reservation software

Microsoft Office

Job description

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

To Learn More, please review the Benefits Eligibility Summary

Job Summary

The Mountain Dining Reservationist is responsible for managing guest dining reservations for mountain dining venues through phone and computer-based reservation systems. This role delivers exceptional guest service by accurately documenting and fulfilling dining preferences, accommodating special requests, answering questions about dining experiences, and ensuring guests have all necessary information for a seamless visit. The Reservationist may also assist with coordinating transportation to remote mountain dining locations.

Job Specifications

• Starting Wage:$20.00/hr - $23.00/hr
• Employment Type:Winter Seasonal 2026/2027
• Shift Type:Full Time and Part Time hours available
• Minimum Age:At least 18 years of age
• Housing Availability:No

Job Responsibilities

• Accept, manage, and confirm dining reservations via telephone, email, and computerized reservation systems.
• Accurately document guest information, including preferred dining dates, times, seating requests, special occasions, dietary restrictions, and accessibility needs.
• Coordinate and communicate transportation arrangements for guests traveling to remote mountain dining venues.
• Provide comprehensive information about mountain dining locations, menus, hours of operation, transportation options, policies, and special events.
• Respond professionally and efficiently to guest inquiries, concerns, and reservation modifications.
• Maintain accurate reservation records and ensure all guest requests are communicated to the appropriate dining venue teams.
• Monitor reservation availability and assist in maximizing dining capacity while maintaining an exceptional guest experience.
• Collaborate with restaurant, transportation, and operations teams to ensure seamless service delivery.
• Handle high call volumes while maintaining a positive, guest-focused attitude.
• Follow company policies, service standards, and data privacy requirements when handling guest information.

Job Requirements

• High school diploma or equivalent preferred.
• Previous customer service, reservations, hospitality, restaurant, or call center experience preferred.
• Strong verbal and written communication skills.
• Proficiency with reservation software, computer systems, and Microsoft Office applications.
• Excellent organizational and multitasking abilities.
• Ability to remain professional and courteous in a fast-paced environment.
• Strong attention to detail and accuracy.
• Flexible schedule, including evenings, weekends, and holidays as business needs require.
• Exceptional guest service and hospitality skills.
• Ability to answer frequently asked questions and provide accurate information regarding mountain dining experiences.
• Strong problem-solving and conflict-resolution skills.
• Ability to work independently and as part of a team.
• Knowledge of dining operations, transportation logistics, and resort services is a plus.

Physical Requirements

• Ability to sit for extended periods while working at a computer workstation.
• Ability to communicate effectively by phone and in person.
• Ability to occasionally lift up to 40 pounds.

Working Conditions

• Office, call center, or resort-based environment.
• Frequent use of computer systems, telephones, and reservation software.
• May require working weekends, holidays, and peak tourism periods.
• This position plays a critical role in creating memorable guest experiences by ensuring accurate reservations, personalized service, and seamless coordination of mountain dining activities.

The expected pay range is$20.00/hr - $23.00/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.