Mountain Dining Reservations Pro

Vail Resorts; Avon (CO); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Free employee passes

Employee discounts

401(k) plan

Employee assistance program

Training & development

Referral program

Job summary

Vail Resorts in Avon, Colorado is hiring a Mountain Dining Reservationist to manage guest dining reservations by phone and online. You will document dining preferences, coordinate transportation to remote venues, and answer questions to ensure a seamless visit.

This winter seasonal, full-time and part-time positions offer starting pay of $20.00–$23.00 per hour, with industry-leading benefits including free employee passes, discounts, and training opportunities.

Qualifications

• High school diploma or equivalent preferred.
• Strong verbal and written communication skills.
• Proficiency with reservation software, computer systems, and Microsoft Office applications.

Responsibilities

• Accept, manage, and confirm dining reservations via telephone, email, and computerized reservation systems.
• Accurately document guest information, including preferred dining dates, times, seating requests, special occasions, dietary restrictions, and accessibility needs.
• Coordinate and communicate transportation arrangements for guests traveling to remote mountain dining venues.
• Provide comprehensive information about mountain dining locations, menus, hours of operation, transportation options, policies, and special events.
• Respond professionally and efficiently to guest inquiries, concerns, and reservation modifications.
• Maintain accurate reservation records and ensure all guest requests are communicated to the appropriate dining venue teams.
• Monitor reservation availability and assist in maximizing dining capacity while maintaining an exceptional guest experience.
• Collaborate with restaurant, transportation, and operations teams to ensure seamless service delivery.
• Handle high call volumes while maintaining a positive, guest-focused attitude.
• Follow company policies, service standards, and data privacy requirements when handling guest information.

Skills

Communication skills

Reservation software

Organizational skills

Attention to detail

Flexible schedule

Customer service

Education

High school diploma

Tools

Reservation software

Microsoft Office

Job description

Vail Resorts in Avon, Colorado is hiring a Mountain Dining Reservationist to manage guest dining reservations by phone and online. You will document dining preferences, coordinate transportation to remote venues, and answer questions to ensure a seamless visit.

This winter seasonal, full-time and part-time positions offer starting pay of $20.00–$23.00 per hour, with industry-leading benefits including free employee passes, discounts, and training opportunities.