Service Advisor - RideNow McDonough

RideNow Powersports; McDonough (GA); On-site; USD 42,000 - 66,000; Full time

Job summary

RideNow Powersports in McDonough, GA is seeking an enthusiastic Service Advisor to join our team. You will greet customers, schedule service, document vehicle concerns, and guide them through the repair process.

You will provide clear cost estimates, communicate delays or additional work, and monitor progress to ensure timely, quality results. A strong focus on customer satisfaction and upselling appropriate services is expected.

Qualifications

• Experience delivering high-quality customer service.
• Ability to communicate clearly with customers and teammates.
• Strong organizational and time-management skills.

Responsibilities

• Schedule service appointments for repairs, maintenance, and recalls.
• Be the first point of contact for customers—greet them warmly and guide them through the service process.
• Accurately document customer concerns and vehicle issues on repair orders for motorcycles, ATVs, UTVs, and PWC.
• Communicate additional recommended work or service delays to the Service Manager and customers in a timely manner.
• Educate customers on required or recommended services and provide clear cost estimates.
• Promote additional services and current promotions.
• Monitor repair progress to ensure timely and quality completion.
• Keep customers updated on the status of their vehicle throughout the repair process.
• Review completed work with the customer, answer questions, and ensure satisfaction.
• Perform other related duties as needed.

Skills

Customer service

Communication

Time management

Sales ability

Education

High school diploma or equivalent

Tools

Repair shop software

CRM system

Job description

RideNow Powersports McDonough is looking for an enthusiastic and customer-focused Service Advisor to join our team!

What You’ll Do

• Schedule service appointments for repairs, maintenance, and recalls.
• Be the first point of contact for customers—greet them warmly and guide them through the service process.
• Accurately document customer concerns and vehicle issues on repair orders for Motorcycles, ATVs, UTVs, and Personal Watercraft.
• Communicate additional recommended work or service delays to the Service Manager and customers in a timely manner.
• Educate customers on required or recommended services and provide clear cost estimates.
• Promote additional services and current promotions.
• Monitor repair progress to ensure timely and quality completion.
• Keep customers updated on the status of their vehicle throughout the repair process.
• Review completed work with the customer, answer questions, and ensure satisfaction.
• Perform other related duties as needed.