Motorcycle Service Advisor — Fast-Paced, Customer-Focused

Cycles Worldwide, LLC; Washington (Washington County); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive wages

Performance incentives

Health and wellness credit

Uniform shirts

Employee discounts

Paid vacation time

Sick time

Company 401k match

Job summary

Steel City Harley-Davidson, an award-winning Harley dealership located just 20 miles south of Pittsburgh, PA, has an immediate full-time opening for a Service Writer/Advisor. We provide training to help you advance in your Harley career and offer competitive wages, incentives, health and wellness credits.

Join a family of riders and customer-focused professionals who live the H-D lifestyle. Prior experience is preferred; Harley-Davidson procedures knowledge is highly desirable.

Qualifications

• Experience as a service writer or advisor in Harley‑Davidson, powersports, automotive is preferred
• Knowledge of Harley‑Davidson service procedures is highly desirable
• Ability to multitask and manage time efficiently in fast paced environment
• Valid motorcycle license
• Weekend and holiday availability required

Responsibilities

• Greet customers promptly and professionally on arrival
• Document customer concerns and motorcycle issues accurately
• Prepare detailed repair orders and ensure proper authorization
• Provide cost estimates and explain recommended services and repairs
• Update customers on job status using the texting service platform

Skills

Customer service

Documentation

Estimate preparation

Communication

Time management

Tools

Talon software

Texting platform

Job description

Steel City Harley-Davidson, an award-winning Harley dealership located just 20 miles south of Pittsburgh, PA, has an immediate full-time opening for a Service Writer/Advisor. We provide training to help you advance in your Harley career and offer competitive wages, incentives, health and wellness credits.

Join a family of riders and customer-focused professionals who live the H-D lifestyle. Prior experience is preferred; Harley-Davidson procedures knowledge is highly desirable.