Motorcycle Service Advisor & Writer

Patriot Harley-Davidson; Fairfax (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

Patriot Harley-Davidson in Fairfax, Virginia, is seeking a Service Writer/Advisor to assist customers with their motorcycle service needs. Responsibilities include diagnosing problems, estimating costs, and ensuring high-quality service.

The ideal candidate will possess excellent communication skills and knowledge of Harley-Davidson products. A high school diploma, valid driver's license, and motorcycle endorsement are required. This position is crucial for providing customers with an exceptional service experience.

Qualifications

• Outgoing personality and superior communication skills.
• Experience servicing Harley-Davidson motorcycles.
• Must be computer literate and proficient with Microsoft Office Suite.
• Valid driver’s license and motorcycle endorsement.

Responsibilities

• Intake of customer vehicles and diagnose service needs.
• Estimate costs and completion times, clearly communicate to customer.
• Assist technicians with part numbers on repair orders.
• Greet customers immediately and handle complaints positively.

Skills

Communication

Customer service

Knowledge of Harley-Davidson motorcycles

Proficiency in Microsoft Office Suite

Ability to learn Point-of-Sale systems

Attention to detail

Education

High school diploma or equivalent

Job description

Patriot Harley-Davidson in Fairfax, Virginia, is seeking a Service Writer/Advisor to assist customers with their motorcycle service needs. Responsibilities include diagnosing problems, estimating costs, and ensuring high-quality service.

The ideal candidate will possess excellent communication skills and knowledge of Harley-Davidson products. A high school diploma, valid driver's license, and motorcycle endorsement are required. This position is crucial for providing customers with an exceptional service experience.