Motor Vehicle Support I - Customer Help Desk

State of Oklahoma; Oklahoma; On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Benefits package

Retirement plan match up to 7%

11 paid holidays

15 days annual leave

Job summary

State of Oklahoma seeks an MV Support Specialist I to be the first point of contact for License Operators, staff, and the public, delivering accurate information and resolving motor vehicle inquiries. The role processes requests and supports with vehicle registrations and title questions while upholding state policies.

Requires an Associate degree and 1 year of related experience, or 3 years in customer service; benefits include a robust package and retirement plan matching.

Qualifications

• Associate degree in any field; plus 1 year of customer service, call center, administrative support, or motor vehicle experience.
• OR three years of experience in customer service, call center, or administrative support; OR equivalent combination of education and experience.

Responsibilities

• Answers inbound telephone calls from License Operators and the public.
• Provides information regarding vehicle registration, titles, liens, renewals, replacements, and motor vehicle requirements.
• Assists customers in understanding state laws, policies, and procedures related to motor vehicle services.
• Resolves routine customer concerns and service requests in a professional and timely manner.
• Researches customer accounts and motor vehicle records to determine appropriate resolutions.
• Reviews documentation for completeness and accuracy.
• Escalates complex issues to leadership when appropriate.
• Maintains knowledge of current motor vehicle laws, regulations, and procedural updates.
• Assists License Operators with system navigation, transaction processing, and procedural questions.
• Provides guidance on title and registration requirements.
• Supports field offices by identifying and resolving routine processing issues.
• Ensures compliance with state statutes, agency policies, and security requirements.
• Follows established quality assurance standards.

Skills

Customer service principles

Verbal communication

Written communication

Attention to detail

Data entry

Computer proficiency

Problem solving

Conflict resolution

Multi-system navigation

Education

Associate degree

1 year customer service or motor vehicle experience

3 years customer service experience

Job description

State of Oklahoma seeks an MV Support Specialist I to be the first point of contact for License Operators, staff, and the public, delivering accurate information and resolving motor vehicle inquiries. The role processes requests and supports with vehicle registrations and title questions while upholding state policies.

Requires an Associate degree and 1 year of related experience, or 3 years in customer service; benefits include a robust package and retirement plan matching.