Motor Vehicle Tech Support Specialist

State of Missouri; Jefferson City (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Pension plan

Health insurance

Job summary

The Missouri Department of Revenue is seeking a mid-level Customer Service Representative (MVB) to support the Call Center Help Desk. You will review and process a variety of documents and applications related to motor vehicle transactions, with a focus on accuracy, detail, and customer satisfaction.

Ideal candidates will have strong typing skills and the ability to handle complex tasks while maintaining excellent service.

Qualifications

• Four or more years of experience in clerical or general office support work, of which two or more years must have included licensing, registration, collections, tax preparation, tax processing, accounting, bookkeeping, auditing, or closely related work.

Responsibilities

• Explain laws, regulations, and procedures
• Search computerized records and files
• Accurately communicate the requested information to customers or contracted offices either in person or on the telephone
• Process requests concerning all phases of motor vehicle transactions
• Collect, prepare, and analyze facts concerning current business processes
• Compose internal processing procedures

Skills

Attention to Detail

Customer Service

Clear Communication

Self-Directed

Strategic Thinking

Computer Literacy

Job description

The Missouri Department of Revenue is seeking a mid-level Customer Service Representative (MVB) to support the Call Center Help Desk. You will review and process a variety of documents and applications related to motor vehicle transactions, with a focus on accuracy, detail, and customer satisfaction.

Ideal candidates will have strong typing skills and the ability to handle complex tasks while maintaining excellent service.