Title Branding and Verification Specialist I
State of Oklahoma
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Benefits offered by this job
Job summary
State of Oklahoma's Service Oklahoma agency seeks a Branding and Verification Specialist I to manage title branding, verify records, and research title issues ensuring accurate records for Oklahoma customers.
The role requires attention to detail, tax-law interpretation, and timely responses to inquiries. This full-time position offers a generous benefits package and opportunities to cross-train within the division.
Qualifications
- Associate degree in accounting or related field (Level I).
- 2 years of experience in bookkeeping, customer service or related work (Level I).
- Level II/III requires additional years of experience and/or education.
Responsibilities
- Review and record brands on titles to protect customers.
- Research title records, including title history and discrepancies.
- Respond to inquiries via phone, mail, email, and other channels.
- Provide interpretation of tax laws and escalate complex questions.
- Review documents for vehicle, boat, and motor titles for accuracy.
- Identify discrepancies in tax documents and foreclosure actions.
- Approve foreclosures and notify customers.
- Prepare research request documents for imaging.
- Cross-train across division sections as needed.
Skills
Education
Job description
Refer to the date listed at the top of this posting, if available. Continuous if date is blank.
Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.
Full time
Regular
The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best-in-class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state.
This position has an annual rate of $38,480.00.
The Service Oklahoma offers a generous benefits package, including a benefits allowance to off-set the costs of medical, dental, vision, life and disability insurance plans. The Service Oklahoma will match up to 7% towards an employee’s Defined Contribution retirement plan. Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave. Additionally, employees will receive longevity payments based on their years of service with the State of Oklahoma.
The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best-in-class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state.
This position has an annual rate of $38,480.00.
The Service Oklahoma offers a generous benefits package, including a benefits allowance to off-set the costs of medical, dental, vision, life and disability insurance plans. The Service Oklahoma will match up to 7% towards an employee’s Defined Contribution retirement plan. Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave. Additionally, employees will receive longevity payments based on their years of service with the State of Oklahoma.
- Reviews and records of all brands listed on titles to protect Oklahoma customers by updating the National Motor Vehicle Title Information System.
- Provides research on title records, including title history, missing liens, odometer discrepancy, VIN discrepancy and other record requests.
- Responds to questions and inquiries via telephone, mail, fax, MLA messages, email for licensed operators, lien holders, other states, and stakeholders.
- Provides routine interpretation of tax laws and refers complex questions to the appropriate division personnel.
- Reviews documents related to the issuance of vehicle, boat and motor titles to ensure accuracy and compliance with tax laws.
- Identifies discrepancies reported in tax documents.
- Reviews documents related to foreclosure actions on vehicles, boats and motors to ensure accuracy, and compliance with tax laws.
- Approves the foreclosure action and notifies the customer.
- Reviews issued titles from both tag agents and agency personnel to ensure such actions were in accordance with applicable tax laws.
- Prepares research request documents for imaging.
- Assists with special projects as assigned.
- Other duties as assigned.
This position may be expected to cross-train in other sections of their division and perform the job duties in each section, based on the needs of the agency.
- Knowledge of office practices and procedures.
- Skilled in accounting terminology and the maintenance of records.
- Ability to provide excellent customer service while resolving inquiries.
- Ability to read, comprehend and apply various rules and regulations.
- Proficient in inspecting and verifying records.
- Ability to communicate effectively, both orally and in writing.
- Establish and maintain effective working relationships with others.
- The Level I is an entry-level position where employees are responsible for performing various routine duties related to MV functions.
- The Level II is an advanced level position where employees are responsible for performing various routine duties related to MV functions.
- The Level III is a subject-matter-expert position where employees are responsible for performing various routine duties related to MV functions.
- An associate’s degree in accounting, business administration, public administration or a closely related field
- OR two (2) years of experience in bookkeeping, customer service, accounts maintenance, or closely related work for each year of the required education.
- An associate’s degree in accounting, business administration, public administration, plus one (1) year of experience in a related field
- OR three (3) years of experience in bookkeeping, customer service, accounts maintenance, or closely related work for each year of the required education,
- OR equivalent combination of education and experience.
- An associate’s degree in accounting, business administration, public administration, plus two (2) year of experience in a related field
- OR four (4) years of experience in bookkeeping, customer service, accounts maintenance, or closely related work for each year of the required education,
- OR equivalent combination of education and experience.
- The schedule for this position may vary and require flexibility, including some early or late shifts, weekends, and occasional overtime, based on the needs of the agency.
- This position will not require travel.
- This position works in a comfortable office setting with a computer for a large percentage of the workday.
- This position requires employees to be able to stand up to eight hours a day and lift 10-50 pounds on a regular basis, with assistance as needed.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.
Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.
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