Motor Vehicle Call Center Pro: Customer Support

State of Missouri; Jefferson City (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

Department of Revenue in Missouri seeks a Customer Service Representative for the General Call Center (MVB). The role focuses on assisting customers with motor vehicle transactions, providing clear explanations of laws and procedures, and maintaining accurate records in a high-volume setting.

The successful candidate will demonstrate strong communication, attention to detail, and the ability to troubleshoot issues over the phone while delivering exceptional service.

Qualifications

• This role requires at least three years of clerical or office support experience, with two years in licensing, registration, tax processing, or related work.
• Experience in a high-volume call center or licensing environment is preferred.

Responsibilities

• Respond to inbound calls from customers regarding motor vehicle transactions, policies, and procedures.
• Explain laws, regulations, and processes in clear, customer-friendly language.
• Search and update computerized records and files.
• Accurately process requests and verify customer information.
• Document customer interactions and escalate complex issues when necessary.
• Maintain professionalism and courtesy in a fast-paced, high-volume environment.

Skills

Customer Service

Clear Communication

Attention to Detail

Computer Literacy

Problem-Solving

Self-Directed

Job description

Department of Revenue in Missouri seeks a Customer Service Representative for the General Call Center (MVB). The role focuses on assisting customers with motor vehicle transactions, providing clear explanations of laws and procedures, and maintaining accurate records in a high-volume setting.

The successful candidate will demonstrate strong communication, attention to detail, and the ability to troubleshoot issues over the phone while delivering exceptional service.