Office Specialist (Motor Vehicle)

Travis County; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

The Travis County Tax Office seeks a dependable Office Specialist to provide title and registration services to dealers and customers. You will process documents, maintain records, assist customers and dealers, and support daily office operations. This role emphasizes accuracy, organization, and customer service.

Training will be provided; prior DMV experience is not required. Work hours are Monday–Friday, 8:00–5:00, at 2433 Ridgepoint Dr, Austin, TX 78754.

Qualifications

• High School diploma or GED and 3 years of office/clerical experience.
• Experience operating word processing, spreadsheets, databases and various software packages.

Responsibilities

• Process basic vehicle title and registration transactions.
• Review, organize, and enter information from documents and applications.
• Process registration and Fleet transactions received by mail or drop-off.
• Receive and log dealer transactions.
• Sort and process incoming and outgoing mail.
• Assist dealers with pickup of completed transactions.
• Maintain and update spreadsheets, databases, and tracking records.
• Provide professional and courteous customer service.
• Assist with daily office assignments and support team members as needed.
• Follow established procedures and applicable state requirements.

Skills

Office clerical skills

Customer service

Data entry

Microsoft Office

Education

High School diploma/GED

Equivalent combination of education/experience

Tools

Microsoft Word

Excel

Databases

Job description

The Travis County Tax Office is looking for a dependable, customer-focused professional to join our team as an Office Specialist. This position plays an important role in providing efficient and accurate vehicle title and registration services to dealers and customers. The Office Specialist processes documents, maintains accurate records, assists customers and dealers, and supports daily office operations. If you enjoy helping others, staying organized, and being part of a team that serves the community, this is a great opportunity to put your administrative and customer service skills to work.

Distinguishing Characteristics:

This is the second in a series of three general clerical-related job classifications within the Administrative Support job family. This classification is distinguished from the Office Assistant in that work requires specialized functional knowledge with independent decision-making within established limits. This classification is distinguished from the Office Specialist Senior in that incumbents typically have less experience, specialized knowledge and responsibility.

Duties and Responsibilities:

• Process basic vehicle title and registration transactions.
• Review, organize, and enter information from documents and applications.
• Process registration and Fleet transactions received by mail or drop-off.
• Receive and log dealer transactions.
• Sort and process incoming and outgoing mail.
• Assist dealers with pickup of completed transactions.
• Maintain and update spreadsheets, databases, and tracking records.
• Provide professional and courteous customer service.
• Assist with daily office assignments and support team members as needed.
• Follow established procedures and applicable state requirements.
• May perform other duties as assigned.

Education and Experience:

High School diploma or G.E.D. AND three (3) years of responsible office/clerical experience, including the operation of computer equipment to include word processing, spreadsheets, databases and a variety of software packages;

OR,

Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.

Licenses, Registrations, Certifications, or Special Requirements:

None required.

Knowledge, Skills, and Abilities:

Knowledge of:

• Modern office/clerical practices, procedures, and methods.
• Policies, practices, procedures and terminology of assigned function.
• File management and techniques.
• Principles and procedures of record keeping.
• Customer service etiquette.
• Computer equipment to include word processing, spreadsheets, databases and a variety of software packages.
• Business English, spelling and arithmetic, letter writing, grammar and punctuation and report preparation.
• May be required to develop knowledge of and adhere to federal and state laws requiring the confidential handling of certain health information.

Skill in:

• Strong attention to detail and accuracy.
• Good organizational and time-management skills.
• Ability to learn new procedures and computer systems.
• Ability to communicate effectively and work well with others.
• Customer service skills and a professional attitude.
• Previous title, registration, DMV, or county experience is not required. Training will be provided

Ability to:

• Compile data and write clear and comprehensive reports.
• Understand and carry out verbal and written directions.
• Perform multitasking.
• Create effective filing systems, and retrieve and disseminate information.
• Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies, other County employees and officials, and the general public.

Physical requirements include the ability to lift/carry up to 20-50 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination, and manual dexterity necessary to operate a computer and office equipment. Subject to sitting, client/customer contact, standing, walking, vision to monitor, repetitive motion, stooping/kneeling, squatting, bending, and reaching to perform the essential functions.

Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.

Work Hours: Monday-Friday, 8:00-5:00p

Location: 2433 Ridgepoint Dr Austin, TX 78754

Department: Tax Collector

Criminal Background Check Required.

For updates or questions on this position, contact [e-mail].

This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.