Motor Vehicle Office Manager 1 (12-5221)

State of Alaska; Anchorage (AK); On-site; USD 50,000 - 70,000; Full time

Job summary

An established government agency is seeking a dedicated Motor Vehicle Office Manager to lead a team of customer service representatives. This role is pivotal in ensuring compliance with state and federal regulations while enhancing the customer experience. The ideal candidate will possess strong leadership skills, a commitment to public service, and the ability to navigate complex regulatory environments. Join a passionate team focused on improving the lives of Alaskans through efficient licensing and permitting processes. If you're ready to make a difference in your community, this opportunity is for you.

Benefits

Paid Holidays

Paid Vacation Days

Health Benefits

Retirement Benefits

Training Opportunities

Qualifications

• Experience leading motor vehicle licensing and customer service teams.
• Knowledge of compliance with laws and regulations.

Responsibilities

• Supervise and direct motor vehicle customer service representatives.
• Educate public and agencies on driver’s license actions.

Skills

Leadership

Customer Service

Compliance Knowledge

Decision Making

Accountability

Education

Bachelor's Degree

Job description

Motor Vehicle Office Manager 1 (12-5221) | Government Jobs page has loaded.

Motor Vehicle Office Manager 1 (12-5221)

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

RECRUITMENT EXPANSION NOTICE

The scope of recruitment for this vacancy has been expanded to allow for a larger applicant pool. If you have already applied for this position, there is no need to reapply.

What You Will Be Doing

Under general direction of the Driver License Program Manager, this position will supervise and direct the work of ten motor vehicle customer service representatives. This role involves carrying out functions to meet Title 28 statutory requirements, Chapter 02 of the Alaska Administrative Code, and 49 CFR Federal regulatory requirements. Responsibilities include researching driver´s license actions, taking actions against commercial and non-commercial driver´s license privileges, setting up hearings regarding driver´s license actions, and educating field services, law enforcement, legislators, government agencies, and the public on driver´s license actions and the commercial license program.

Our Organization, Mission, and Culture

• ABILITY: We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling assets, and promoting overall safe operation of drivers and vehicles in communities throughout the last frontier.
• CUSTOMER FOCUSED: We navigate the path to “yes” by engaging with an empathetic mindset, adaptive interpersonal skills, and a variety of intuitive processes to fully support the needs of our diverse communities.
• PASSIONATE PEOPLE: We have a positive attitude, the ability to learn and grow, are self-motivated, service-oriented, inquisitive, observant, and demonstrate accountability and teamwork.
• EXPERTISE: SME is Me! We are a solutions-oriented organization of subject matter experts that provide accurate and efficient service to our communities.
• CHAMPIONS OF CHANGE: We embrace revolutionary innovations to boldly advance DMV solutions into the future.

Job Description

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

RECRUITMENT EXPANSION NOTICE

The scope of recruitment for this vacancy has been expanded to allow for a larger applicant pool. If you have already applied for this position, there is no need to reapply.

What You Will Be Doing

Under general direction of the Driver License Program Manager, this position will supervise and direct the work of ten motor vehicle customer service representatives. This role involves carrying out functions to meet Title 28 statutory requirements, Chapter 02 of the Alaska Administrative Code, and 49 CFR Federal regulatory requirements. Responsibilities include researching driver´s license actions, taking actions against commercial and non-commercial driver´s license privileges, setting up hearings regarding driver´s license actions, and educating field services, law enforcement, legislators, government agencies, and the public on driver´s license actions and the commercial license program.

Our Organization, Mission, and Culture

• ABILITY: We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling assets, and promoting overall safe operation of drivers and vehicles in communities throughout the last frontier.
• CUSTOMER FOCUSED: We navigate the path to “yes” by engaging with an empathetic mindset, adaptive interpersonal skills, and a variety of intuitive processes to fully support the needs of our diverse communities.
• PASSIONATE PEOPLE: We have a positive attitude, the ability to learn and grow, are self-motivated, service-oriented, inquisitive, observant, and demonstrate accountability and teamwork.
• EXPERTISE: SME is Me! We are a solutions-oriented organization of subject matter experts that provide accurate and efficient service to our communities.
• CHAMPIONS OF CHANGE: We embrace revolutionary innovations to boldly advance DMV solutions into the future.

The Benefits of Joining Our Team

At the DMV's Anchorage Driver Services (ADS) team, we value dedication, communication, and teamwork. We encourage staff growth through various training opportunities. We offer a steady paycheck, paid holidays, paid vacation days, and health and retirement benefits.

The team is a great group that cares about our constituents and each other. We work collaboratively in a busy, dynamic workflow to accomplish our goals timely.

The Working Environment You Can Expect

The DMV strives for a positive atmosphere. The Anchorage Driver Services team follows that philosophy, working in a personal office space within the DMV headquarters, grouped in small pods for effective communication. Management is accessible and supportive through various communication channels.

Who We Are Looking For

We seek candidates with some or all of the following competencies:

• Accountability: Holds self and others accountable for high-quality, timely, and cost-effective results. Sets priorities, delegates, and accepts responsibility.
• Administration and Management: Knowledge of planning, coordination, resource allocation, and execution of business functions.
• Compliance: Knowledge of procedures for assessing and monitoring programs for compliance with laws and regulations.
• Decision Making: Makes sound, informed decisions, perceives impacts, and causes positive change.
• Integrity/Honesty: Maintains high ethical standards, displays trustworthiness, and understands the impact of standards on the organization.

Minimum Qualifications

• One year of experience leading employees in motor vehicle licensing, titling, registration, and compliance functions, met by service as a Motor Vehicle Customer Service Representative 3 with the State of Alaska or equivalent elsewhere.
• OR one year supervising employees who perform cash-handling and customer service, review legal documents, or provide operator training.
• OR two years performing advanced motor vehicle licensing, titling, registration, and compliance functions, including practical skill testing, met by service as a Motor Vehicle Customer Service Representative 2 or equivalent.
• OR a bachelor’s degree from an accredited college.

Special Note: A criminal justice background check will be conducted upon employment.

Additional Required Information

Please read carefully. This applies to your application.

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

Check residency to qualify.

A background check, including fingerprinting, is required for Alaska Public Safety Network access.

EDUCATION: Use the Education section of the application. Attach transcripts if necessary.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION: Provide evidence of foreign education equivalency, if applicable.

WORK EXPERIENCE: Document all relevant work experience supporting your minimum qualifications. Complete application required; resumes alone are not sufficient.

APPLICATION NOTICE: Apply only through Workplace Alaska or via hardcopy. Do not rely solely on external job portals.

EEO STATEMENT: The State of Alaska complies with ADA and is an equal opportunity employer. Contact accommodations if needed.

NOTICE: Ensure your email is correct and spam filters permit communication from ‘governmentjobs.com’.

WORKPLACE ALASKA ASSISTANCE: Contact the hotline or email for application issues or system errors.

For password help: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

Contact Information

Kate Lampert

Driver License Program Manager

Email: [e-mail]

Phone: [phone] or [phone]

Website: http://workplace.alaska.gov/