Motor vehicle office manager

State of Alaska; Anchorage (AK); On-site; USD 55,000 - 70,000; Full time

Job summary

A leading government agency in Anchorage is seeking a Motor Vehicle Office Manager to supervise customer service representatives and ensure compliance with licensing regulations. The role involves managing a team, educating the public, and maintaining high standards of service. Ideal candidates will have experience in motor vehicle operations and strong leadership skills. Join a dedicated team committed to improving the lives of Alaskans through efficient service and teamwork.

Benefits

Health insurance

Paid holidays

Paid vacation days

Retirement benefits

Flexible spending accounts

Qualifications

• One year of experience leading motor vehicle licensing functions.
• Experience supervising cash-handling and customer service employees.
• Two years of advanced-level motor vehicle licensing experience.

Responsibilities

• Supervise and direct motor vehicle customer service representatives.
• Research driver’s license actions and set up hearings.
• Educate law enforcement and the public on driver’s license actions.

Skills

Accountability

Administration and Management

Compliance

Decision Making

Integrity/Honesty

Education

Bachelor’s degree

Job description

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

RECRUITMENT EXPANSION NOTICE

The scope of recruitment for this vacancy has been expanded to allow for a larger applicant pool. If you have already applied for this position there is no need to reapply.

What You Will Be Doing

Under general direction of the Driver License Program Manager, this position will supervise and direct the work of ten motor vehicle customer service representatives. This position will provide a wide range of functions to carry out Title 28 statutory requirements, Chapter 02 of the Alaska Administrative Code and 49 CFR Federal regulatory requirements. Functions include researching driver´s license actions, taking actions against commercial and non-commercial driver´s license privileges, setting up hearings regarding driver´s license actions, educating field services, law enforcement, legislators, government agencies and the public on driver´s license actions and the commercial license program.

Our Organization, Mission, and Culture

ABILITY

We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling assets, and promoting overall safe operation of drivers and vehicles in communities throughout the last frontier.

CUSTOMER FOCUSED

We navigate the path to “yes” by engaging with an empathetic mindset, adaptive interpersonal skills and a variety of intuitive processes to fully support the needs of our diverse communities.

PASSIONATE PEOPLE

We have a positive attitude, the ability to learn and grow, are self-motivated, service oriented, inquisitive, observant, and demonstrate accountability and teamwork.

EXPERTISE

SME is Me! We are a solutions-oriented organization of subject matter experts that provide accurate and efficient service to our communities.

CHAMPIONS OF CHANGE

We embrace revolutionary innovations to boldly advance DMV solutions into the future.

The Benefits of Joining Our Team

At the DMV's Anchorage Driver Services (ADS) team, we value dedication, communication and teamwork. We encourage staff growth through various training application opportunities. We offer a steady paycheck, paid holidays, paid vacation days, and a steady work structure as well as health and retirement benefits.

The team is a great group of individuals that not only care about our constituents, but about each other as well. We enjoy a busy and dynamic workflow and work collaboratively to ensure our goals and tasks are accomplished in a timely manner.

The Working Environment You Can Expect

The DMV strives to have a positive atmosphere for our employees to flourish. The Anchorage Driver Services team follows that philosophy and works hard to be a home away from home. The Motor Vehicle Office Manager 1 has a personal office space alongside the rest of the team.

We are nestled in a quiet area of the DMV headquarters, and staff is grouped in small pods for easy communication and effective collaboration. ADS has open doors and management works hard to be available for you whenever the need arises whether its through one-to-one meetings, pop-in talks, teams messaging or phone calls, our goal is to be there to support you.

Who We Are Looking For

We are interested in candidates who possess some or all of the following position specific competencies:

• Accountability: Holds self and others accountable for measurable high-quality, timely, and costeffective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for own actions and decisions. Complies with established control systems and rules.

• Administration and Management: Knowledge of planning, coordination, and execution of business functions, resource allocation, and production.

• Compliance: Knowledge of procedures for assessing, evaluating, and monitoring programs or projects for compliance with Federal laws, regulations, and guidance.

• Decision Making: Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.

• Integrity/Honesty: Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.

Minimum Qualifications

One year of experience leading the work of employees performing motor vehicle licensing, titling, registration, and compliance functions. This experience is met by service as a Motor Vehicle Customer Service Representative 3 with the State of Alaska, or the equivalent elsewhere.
OR
One year of experience supervising employees who perform cash-handling and provide services to customers; review and act on legal documents for transactions such as business incorporation, real property transfer, or tax filing; provide operator training for vehicles, heavy equipment, commercial vehicles, or aircraft; or provide inspection and enforcement of regulations covering heavy equipment, commercial vehicles, vessels, or aircraft. The cash-handling and customer service experience includes such work as retail sales supervisor, travel office supervisor, restaurant manager, bank teller supervisor, and so on.
OR
Two years of experience performing advanced-level motor vehicle licensing, titling, registration, and compliance functions that included conducting practical skill testing of applicants for non-commercial, motorcycle, or commercial driver licenses. This experience is met by service as a Motor Vehicle Customer Service Representative 2 with the State of Alaska, or the equivalent elsewhere.
OR
A bachelor’s degree from an accredited college.

Special Note:
A background check of criminal justice information will be conducted upon initial employment.

Additional Required Information

Please read the below information carefully. This applies to your application submission.

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

Please be sure to check our residency definition to determine if you qualify.

NOTE: A background check, including fingerprinting, will be required to gain clearance for the Alaska Public Safety Information Network access through Department of Public Safety.

EDUCATION
If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment to the contact person listed below.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE
If using work experience not already documented in your application, also provide the employer’s name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

APPLICATION NOTICE
You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: http://doa.alaska.gov/dop/workplace/help/

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or [phone] in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

NOTICE

If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com’ domains. For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or [phone] if you are located in the Juneau area. Requests for information may also be emailed to [e-mail].

For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

Contact Information

Kate Lampert

Driver License Program Manager

[e-mail]

Careers with the State of Alaska offer MANY benefits

The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)

Insurance Benefits

• Health insurance, which includes employer contributions toward medical/vision/dental
  • The following employee groups are under AlaskaCare Benefits administered by the State: See https://drb.alaska.gov/help/plans.html for additional information.
    • AVTEC
    • Confidential
    • Correctional Officers
    • Marine Engineers
    • Mt. Edgecumbe Teachers
    • Supervisory
    • Unlicensed Vessel Personnel/Inland Boatman's Union
    • Exempt employees (not covered by collective bargaining)
  • The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
    • General Government
    • Labor, Trades and Crafts
    • Public Safety Employees Association
    • Masters, Mates & Pilots
• Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

Optional Insurance Benefits

• Group-based insurance premiums for
  • Term life (employee, spouse or qualified same sex partner, and dependents)
  • Long-term and short-term disability
  • Accidental Death and Dismemberment
  • Long-term care (self and eligible family members)
  • Supplemental Survivor Benefits
• Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

• Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
• Matching employer contribution into a defined contribution program (new employees)
• Employer contribution into a defined benefit or defined contribution program (current employees)
• Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
• Option to enroll in the Alaska Deferred Compensation Program
• Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

See https://drb.alaska.gov/retiree/ for additional information

Paid Leave & Other Benefits

• Personal leave with an accrual rate increase based on time served
• Twelve (12) paid holidays a year