Motor Coach Technical Solutions Manager (West Region)

MCI limited; Northern (KY); Hybrid; USD 80,000 - 105,000; Full time

Benefits offered by this job

Benefits starting day one

Dental & Vision coverage

Life insurance

Medical insurance with HSA options

401K with company match

Paid vacation and holidays

Job summary

MCI is seeking a Technical Solutions Manager to troubleshoot and provide technical support to customers across the Western United States. This role requires traveling to sites to diagnose and document service issues on MCI products.

Responsibilities include handling calls and emails, guiding customers through service manuals, initiating warranty claims, providing 24-hour emergency support, and coordinating with engineers to countermeasure issues. Strong HVAC/electrical experience is needed.

Qualifications

• High School Diploma or GED.
• Experience programming vehicle electrical systems.
• Experience running electrical systems, power train, and air system diagnostics.
• Proficiency with I.O. Controls, Vansco, and Actia Multiplex electrical systems.
• Minimum of 5 years supporting Motor Coach brand products or 10 years supporting non-Motor Coach brand products.
• CFC12-12 Certified and Technician Type II MV AC EPA Certification.
• Detailed knowledge of HVAC systems.
• CDL with required medical cert. (preferred).
• Familiarity with diagnostic software and systems listed.
• Must be computer literate (Word, Excel, Microsoft products).
• Superior customer service skills.
• Extensive travel to various locations Monday through Friday; travel 90%.

Responsibilities

• Receive and respond to incoming customer calls and e-mail providing troubleshooting assistance and technical information.
• Assist customers in understanding service manuals.
• Initiate new coach warranty claims.
• Provide 24 hour on-call emergency support.
• Document trouble shooting procedures and product issues.
• Initiate and assist with campaign completion.
• Provide detailed information daily on new coach issues.
• Work with engineers to document, contain and countermeasure issues.
• Travel is required (90%).

Skills

Troubleshooting

Electrical systems experience

Technical support

Documentation

Travel willingness

Customer service

Education

High School Diploma or GED

Tools

I.O. Controls

Vansco

Actia Multiplex

Smartire/Smartwave

Amerex

Bendix ABS/Traction control

CAT

Cummins Insite

ZF

Allison Transmission diagnostics

WABCO

Microsoft Word/Excel

Job description

MCI is North America’s public and private market motor coach leader. Products include the luxury J-Series(an industry best-seller for over a decade), the workhorse D-Series, and the brand new zero-emission luxury and commuter coaches: the battery-electric J4500 CHARGE™ and MCI D45 CRT LE CHARGE™. MCI also provides maintenance, repair, 24-hour roadside assistance, parts, and technician training through the industry’s only Automotive Service Excellence (ASE) accredited MCI Academy. Further information is available at www.mcicoach.com.

This position will assist customers in the Western United States.

POSITION SUMMARY

The Technical Solutions Manager is responsible for successfully troubleshooting and providing technical support to both internal and external customers. In this critical role, the job holder travels to different sites to diagnose, troubleshoot and document service and maintenance occurrences with MCI's product.

WHAT YOU WILL DO:

• Receive and respond to incoming customer calls and e-mail providing them with troubleshooting assistance and technical information
• Assist customers in understanding service manuals
• Initiate new coach warranty claims
• Provide 24 hour on-call emergency support
• Document trouble shooting procedures and product issues
• Initiate and assist with campaign completion
• Provide detailed information daily on new coach issues
• Work with engineers to document, contain and countermeasure issues

• Travel is required (90%)

WHAT YOU NEED TO BE SUCCESSFUL:

• High School Diploma or GED
• Experience programming vehicle electrical systems
• Experience running electrical systems, power train, and air system diagnostics
• Proficiency with I.O. Controls, Vansco, and Actia Muliplex electrical systems
• Minimum of 5 years supporting Motor Coach brand products or 10 years supporting non-Motor Coach brand products
• CFC12-12 Certified and Technician Type II MV AC EPA Certification
• Detailed knowledge of HVAC systems
• Commercial Driver’s License (CDL) with required medical cert. card (preferred)
• Familiarity with the following software: Smartire/Smartwave, Amerex, Bendix ABS/Traction control, CAT, DDDL, Cummins Insite, ZF and Allison Transmission diagnostics, WABCO systems would be considered an asset.
• Must be computer literate (Word, Excel, Microsoft products)
• Superior customer service skills
• This role requires extensive travel to various locations Monday through Friday. Flexibility and availability for travel throughout the workweek are essential.

WHY JOIN OUR TEAM:

• Benefits Starting Day One of Employment!
• Company Paid Base Dental & Vision Coverage
• Company Paid Life Insurance
• Medical Insurance – Employer HSA Contribution Plan Options
• Competitive Wages
• 401K plan with Company Match
• Paid Vacation and Holidays
• Employer organized events throughout the year
• We value safety, high-quality products and employee engagement in everything we do.

• Ongoing employee development through a variety of in-house training initiatives.

$80,000 - $105,000

OUR WHY:

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.

NFI Groupis a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions.News and information is available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.nfi.parts, www.alexander-dennis.com, www.arbocsv.com, and www.carfaircomposites.com.