Motor Coach Technical Solutions Manager (West Region)

Motor Coach Industries:; Des Plaines (IL); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Benefits starting day one

Dental & Vision coverage

Life insurance

HSA medical options

401K with company match

Paid vacation & holidays

Employer events

Safety culture

Job summary

MCI is seeking a Technical Solutions Manager to troubleshoot and support customers across the Western United States. The role requires extensive travel to diagnose and document service events, work with engineers, and guide warranty claims.

You will respond to calls and emails, interpret service manuals, and ensure proper documentation of issues and resolutions, with a focus on HVAC and electrical systems across coaches.

Qualifications

• Must have hands-on experience with vehicle electrical systems and diagnostics.
• Experience diagnosing HVAC, powertrain, and air systems is required.
• Familiarity with listed hardware/software is preferred.

Responsibilities

• Respond to customer calls and emails with troubleshooting guidance.
• Guide customers through service manuals and warranty processes.
• Document issues and troubleshoot solutions with engineers.
• Coordinate campaign completion and report new coach issues.
• Provide 24/7 on-call emergency support.
• Travel to sites and document findings and resolutions.
• Interface with engineers to countermeasure issues.
• Maintain detailed service logs and follow-up on repairs.

Skills

Electrical systems diagnostics

Vehicle electrical programming

HVAC knowledge

I.O. Controls familiarity

Customer service

MS Office proficiency

Travel readiness

Education

High School Diploma or GED

CFC12-12 Certification

Technician Type II MV AC EPA Certification

CDL with medical cert.

Tools

Smartire/Smartwave

Amerex

Bendix ABS/Traction control

CAT

DDDL

Cummins Insite

ZF & Allison Diagnostics

WABCO diagnostics

Job description

MCI is North America's public and private market motor coach leader. Products include the luxury J-Series (an industry best-seller for over a decade), the workhorse D-Series, and the brand new zero-emission luxury and commuter coaches: the battery-electric J4500 CHARGE and MCI D45 CRT LE CHARGE. MCI also provides maintenance, repair, 24-hour roadside assistance, parts, and technician training through the industry's only Automotive Service Excellence (ASE) accredited MCI Academy. Further information is available at www.mcicoach.com.

*This position will assist customers in the Western United States. Travel to these sites is required.

POSITION SUMMARY

The Technical Solutions Manager is responsible for successfully troubleshooting and providing technical support to both internal and external customers. In this critical role, the job holder travels to different sites to diagnose, troubleshoot and document service and maintenance occurrences with MCI's product.

WHAT YOU WILL DO:

• Receive and respond to incoming customer calls and e-mail providing them with troubleshooting assistance and technical information
• Assist customers in understanding service manuals
• Initiate new coach warranty claims
• Provide 24 hour on-call emergency support
• Document trouble shooting procedures and product issues
• Initiate and assist with campaign completion
• Provide detailed information daily on new coach issues
• Work with engineers to document, contain and countermeasure issues

• Travel is required (90%)

WHAT YOU NEED TO BE SUCCESSFUL:

• High School Diploma or GED
• Experience programming vehicle electrical systems
• Experience running electrical systems, power train, and air system diagnostics
• Proficiency with I.O. Controls, Vansco, and Actia Muliplex electrical systems
• Minimum of 5 years supporting Motor Coach brand products or 10 years supporting non-Motor Coach brand products
• CFC12-12 Certified and Technician Type II MV AC EPA Certification
• Detailed knowledge of HVAC systems
• Commercial Driver's License (CDL) with required medical cert. card (preferred)
• Familiarity with the following software: Smartire/Smartwave, Amerex, Bendix ABS/Traction control, CAT, DDDL, Cummins Insite, ZF and Allison Transmission diagnostics, WABCO systems would be considered an asset.
• Must be computer literate (Word, Excel, Microsoft products)
• Superior customer service skills
• This role requires extensive travel to various locations Monday through Friday. Flexibility and availability for travel throughout the workweek are essential.

WHY JOIN OUR TEAM:

• Benefits Starting Day One of Employment!
• Company Paid Base Dental & Vision Coverage
• Company Paid Life Insurance
• Medical Insurance - Employer HSA Contribution Plan Options
• Competitive Wages
• 401K plan with Company Match
• Paid Vacation and Holidays
• Employer organized events throughout the year
• We value safety, high-quality products and employee engagement in everything we do.

• Ongoing employee development through a variety of in-house training initiatives.

$80,000 - $105,000

OUR WHY:

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information is available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.nfi.parts, www.alexander-dennis.com, www.arbocsv.com, and www.carfaircomposites.com.