Field Technical Solutions Manager - Motor Coach Diagnostics

Motor Coach Industries; United States; On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Benefits Starting Day One of Empl.

Dental & Vision Coverage

Life Insurance

Medical Insurance - HSA Options

Competitive Wages

401K with Company Match

Paid Vacation and Holidays

Employee events

Safety & Training

Job summary

MCI in the United States is seeking a Technical Solutions Manager to troubleshoot and provide technical support to customers. The role requires travel to various sites across the Western US to diagnose service and maintenance issues with MCI's coaches.

You will handle calls and emails, guide customers through service manuals, initiate warranty claims, provide 24/7 on-call support, document procedures, and collaborate with engineers to countermeasure issues. Travel is about 90% of the time.

Qualifications

• High School Diploma or GED required.
• Experience programming vehicle electrical systems.
• Experience running electrical systems, power train and air system diagnostics.
• Proficiency with I.O. Controls, Vansco, and Actia Muliplex electrical systems.
• Minimum of 5 years supporting Motor Coach brand products or 10 years supporting non-Motor Coach brand products.
• CFC12-12 Certified and Technician Type II MV AC EPA Certification.
• Detailed knowledge of HVAC systems.
• CDL with required medical cert (preferred).
• Familiarity with diagnostic software: Smartire/Smartwave, Amerex, Bendix ABS/Traction control, CAT, DDDL, Cummins Insite, ZF/Allison diagnostics, WABCO systems (asset).
• Must be computer literate (Word, Excel, Microsoft products).
• Superior customer service skills.
• Extensive travel to various locations Monday through Friday; travel 90%.

Responsibilities

• Receive and respond to customer calls and emails with troubleshooting assistance.
• Assist customers in understanding service manuals.
• Initiate new coach warranty claims.
• Provide 24 hour on-call emergency support.
• Document troubleshooting procedures and product issues.
• Initiate and assist with campaign completion.
• Provide detailed information daily on new coach issues.
• Work with engineers to document, countermeasure issues.

Skills

Vehicle electrical systems

Electrical diagnostics

I.O. Controls

Vansco

Actia Muliplex

Motor Coach experience

HVAC systems

CDL (preferred)

Diagnostics software

MS Office

Customer service

Travel readiness

Education

High School Diploma or GED

Tools

DDDL

Cummins Insite

ZF/Allison Diagnostics

WABCO diagnostics

Job description

MCI in the United States is seeking a Technical Solutions Manager to troubleshoot and provide technical support to customers. The role requires travel to various sites across the Western US to diagnose service and maintenance issues with MCI's coaches.

You will handle calls and emails, guide customers through service manuals, initiate warranty claims, provide 24/7 on-call support, document procedures, and collaborate with engineers to countermeasure issues. Travel is about 90% of the time.