Motor Coach Field Technical Solutions Manager

MCI limited; Northern (KY); Hybrid; USD 80,000 - 105,000; Full time

Benefits offered by this job

Benefits starting day one

Dental & Vision coverage

Life insurance

Medical insurance with HSA options

401K with company match

Paid vacation and holidays

Job summary

MCI is seeking a Technical Solutions Manager to troubleshoot and provide technical support to customers across the Western United States. This role requires traveling to sites to diagnose and document service issues on MCI products.

Responsibilities include handling calls and emails, guiding customers through service manuals, initiating warranty claims, providing 24-hour emergency support, and coordinating with engineers to countermeasure issues. Strong HVAC/electrical experience is needed.

Qualifications

• High School Diploma or GED.
• Experience programming vehicle electrical systems.
• Experience running electrical systems, power train, and air system diagnostics.
• Proficiency with I.O. Controls, Vansco, and Actia Multiplex electrical systems.
• Minimum of 5 years supporting Motor Coach brand products or 10 years supporting non-Motor Coach brand products.
• CFC12-12 Certified and Technician Type II MV AC EPA Certification.
• Detailed knowledge of HVAC systems.
• CDL with required medical cert. (preferred).
• Familiarity with diagnostic software and systems listed.
• Must be computer literate (Word, Excel, Microsoft products).
• Superior customer service skills.
• Extensive travel to various locations Monday through Friday; travel 90%.

Responsibilities

• Receive and respond to incoming customer calls and e-mail providing troubleshooting assistance and technical information.
• Assist customers in understanding service manuals.
• Initiate new coach warranty claims.
• Provide 24 hour on-call emergency support.
• Document trouble shooting procedures and product issues.
• Initiate and assist with campaign completion.
• Provide detailed information daily on new coach issues.
• Work with engineers to document, contain and countermeasure issues.
• Travel is required (90%).

Skills

Troubleshooting

Electrical systems experience

Technical support

Documentation

Travel willingness

Customer service

Education

High School Diploma or GED

Tools

I.O. Controls

Vansco

Actia Multiplex

Smartire/Smartwave

Amerex

Bendix ABS/Traction control

CAT

Cummins Insite

ZF

Allison Transmission diagnostics

WABCO

Microsoft Word/Excel

Job description

MCI is seeking a Technical Solutions Manager to troubleshoot and provide technical support to customers across the Western United States. This role requires traveling to sites to diagnose and document service issues on MCI products.

Responsibilities include handling calls and emails, guiding customers through service manuals, initiating warranty claims, providing 24-hour emergency support, and coordinating with engineers to countermeasure issues. Strong HVAC/electrical experience is needed.