Motor Coach Field Technical Solutions Manager

Motor Coach Industries; Fort Smith (AR); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Benefits Starting Day One ofEmployment

Company Paid Dental & Vision Coverage

Company Paid Life Insurance

Medical Insurance – Employer HSA

401K plan with Company Match

Paid Vacation and Holidays

Employer organized events

Job summary

The Technical Solutions Manager at Motor Coach Industries travels up to 90% to diagnose and document service issues across Western US sites, providing troubleshooting and technical support to internal and external customers. This role partners with engineers, documents issues, and initiates warranty campaigns while ensuring timely, accurate information to teams and customers.

Requirements include a high school diploma or GED, 5+ years with Motor Coach products (or 10+ with non-Motor Coach

Qualifications

• High School Diploma or GED
• Experience programming vehicle electrical systems
• Experience running electrical systems, power train, and air system diagnostics
• Proficiency with I.O. Controls, Vansco, and Actia Multiplex electrical systems
• Minimum of 5 years supporting Motor Coach brand products or 10 years supporting non-Motor Coach brand products
• CFC12-12 Certified and Technician Type II MV AC EPA Certification
• Detailed knowledge of HVAC systems
• CDL with required medical cert. card
• Familiarity with software: Smartire/Smartwave, Amerex, Bendix ABS/Traction control, CAT, DDDL, Cummins Insite, ZF and Allison Transmission diagnostics, WABCO systems would be considered an asset.
• Must be computer literate (Word, Excel, Microsoft products)
• Superior customer service skills
• This role requires extensive travel to various locations Monday through Friday. Flexibility and availability for travel throughout the workweek are essential.

Responsibilities

• Receive and respond to incoming customer calls and e-mail providing them with troubleshooting assistance and technical information
• Assist customers in understanding service manuals
• Initiate new coach warranty claims
• Provide 24 hour on-call emergency support
• Document trouble shooting procedures and product issues
• Initiate and assist with campaign completion
• Provide detailed information daily on new coach issues
• Work with engineers to document, contain and countermeasure issues
• Travel is required (90%)

Skills

Electrical systems

Diagnostics

HVAC knowledge

CDL license

Computer literacy

Customer service

Travel readiness

Education

High School Diploma or GED

Tools

I.O. Controls

Vansco

Actia Multiplex

Job description

The Technical Solutions Manager at Motor Coach Industries travels up to 90% to diagnose and document service issues across Western US sites, providing troubleshooting and technical support to internal and external customers. This role partners with engineers, documents issues, and initiates warranty campaigns while ensuring timely, accurate information to teams and customers.

Requirements include a high school diploma or GED, 5+ years with Motor Coach products (or 10+ with non-Motor Coach