Mortgage Underwriter

Mindlance; Richmond (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Mindlance is seeking a Mortgage Support Analyst to support internal mortgage operations teams during a Correspondent Lending migration to Empower. This 15-month contract role is 100% onsite in Richmond, VA with a late-day shift.

As a Mortgage Operations Help Desk analyst, you will provide phone-based support to Loan Officers, Processors, Underwriters, Closers and other mortgage teams, troubleshoot mortgage lifecycle issues, and document cases in Salesforce.

Qualifications

• Bachelor's Degree.
• Mortgage industry experience in Loan Processing, Underwriting, Origination, Closing, Servicing, or Mortgage Operations.
• Strong understanding of the mortgage loan lifecycle.
• Excellent communication and troubleshooting skills.
• Comfortable with phone-based support in a fast-paced environment.
• Must be willing to work 100% onsite in Richmond, VA and the required late-day shift.

Responsibilities

• Provide inbound phone support for mortgage operations users.
• Troubleshoot mortgage origination, processing, underwriting, and closing issues.
• Support Empower/LOS, DU (Desktop Underwriter), LP/LPA, and mortgage workflow issues.
• Investigate loan validation errors, data discrepancies, and system issues.
• Document cases in Salesforce and escalate complex issues when required.
• Educate users on mortgage processes and system functionality.

Skills

Phone-based support

Troubleshooting

Mortgage operations

Communication skills

Education

Bachelor's Degree

Tools

Salesforce

Empower/LOS

DU

LP/LPA

Job description

Title: Mortgage Support Analyst – Mortgage Operations

Duration: 15-Month Contract

Shift: 10:00 AM–7:00 PM or 10:30 AM–7:00 PM

We are seeking a Mortgage Support Analyst to support internal mortgage operations teams as part of a Correspondent Lending migration to Empower.

This is a Mortgage Operations Help Desk role—not a traditional IT Help Desk. The analyst will provide phone-based support and troubleshoot mortgage process and system issues for Loan Officers, Processors, Underwriters, Closers, and other mortgage teams.

Key Responsibilities

• Provide inbound phone support for mortgage operations users.
• Troubleshoot mortgage origination, processing, underwriting, and closing issues.
• Support Empower/LOS, DU (Desktop Underwriter), LP/LPA, and mortgage workflow issues.
• Investigate loan validation errors, data discrepancies, and system issues.
• Document cases in Salesforce and escal ate complex issues when required.
• Educate users on mortgage processes and system functionality.

Required

• Bachelor's Degree.
• Mortgage industry experience in Loan Processing, Underwriting, Origination, Closing, Servicing, or Mortgage Operations.
• Strong understanding of the mortgage loan lifecycle.
• Excellent communication and troubleshooting skills.
• Comfortable with phone-based support in a fast-paced environment.
• Must be willing to work 100% onsite in Richmond, VA and the required late-day shift.

Preferred:

EEO: “Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”