Mortgage Customer Service Support Associate

MidFirst Business Credit, Inc.; Oklahoma City (OK); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Tuition reimbursement

Paid holidays

Business casual environment

Job summary

Midland Mortgage, a division of MidFirst Bank, is seeking a Mortgage Customer Service Support Associate to update customer accounts and handle requests related to name changes, assumptions, and document copies.

Standard hours are 8 am–5 pm, Monday–Friday, on-site in a business-casual environment with comprehensive benefits including medical, dental, vision and a 401(k). Prior mortgage servicing experience is preferred but not required.

Qualifications

• 1 year of office work or mortgage servicing experience
• Stable work history
• Experience performing detailed and quality-focused work
• Working knowledge of Microsoft Office, specifically Outlook and Adobe
• Strong written and oral communication skills
• Ability to work independently as well as in a team
• Strong time management to meet deadlines in a high-volume environment
• Strong analytical and problem-solving skills
• Typing speed of 40–50 WPM

Responsibilities

• Update customer accounts and complete requests related to name changes, assumptions and document copies
• Process document copies and mortgage servicing tasks
• Collaborate with team to achieve department goals

Skills

Written communication

Oral communication

Time management

Attention to detail

Typing speed

Tools

Microsoft Office

Outlook

Adobe

Job description

Mortgage Customer Service Support Associate

Job Category: Customer Service/Call Center

Requisition Number: MORTG005237

• Posted : August 19, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

Position Description:

Midland Mortgage, a division of MidFirst Bank, is one of the most successful home mortgage services in the country. We are looking for individuals with strong verbal and written communication skills to join the Customer Support Services team. As a Customer Support Services representative, you would be responsible for updating customer accounts and completing various requests related to name changes, assumptions and document copies.

Some of the many reasons to join our team:

• Comprehensive compensation package- medical, dental, vision, paid holidays, tuition reimbursement, 401(k), and more!
• Standard working hours scheduled from 8 am -5 pm, Monday- Friday
• Relaxed business casual atmosphere

Position Requirements:

• Candidates must possess up to 1 year of office work or mortgage servicing related experience.
• Possess stable work history
• Experience in preforming detailed and quality focused work
• Working knowledge of Microsoft Office, specifically Outlook and Adobe

Qualified candidates will also possess the following skills:

• Possess a work history that reflects strong written and oral communication skills
• Ability to work independently as well as with a team to achieve department goals
• Strong time management skills and the ability to meet deadlines in a high-volume environment to ensure compliance with various agencies and state laws
• Strong analytical and problem-solving skills
• Typing skills- at least 40-50 WPM

Preference will be given to candidates with mortgage servicing experience.

#MM

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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