Mortgage / Lending Support Specialist- Locals Only - Hybrid role

Zillion Technologies, Inc.; Vienna (VA); Hybrid; USD 25,003 - 35,610; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401(k)

Job summary

Zillion Technologies, Inc. is hiring a Mortgage / Lending Operations Specialist in Vienna, VA. This role involves handling inquiries, resolving account discrepancies, and assisting with software implementations.

The position offers both remote and onsite flexibility, a pay rate of $22/hr, and a comprehensive benefits package. Applicants should possess strong analytical skills and familiarity with real estate systems.

Qualifications

• Ability to work independently and in a team.
• Entry-level knowledge of real estate systems.
• Advanced analytical, research, and problem-solving skills.
• Strong verbal and written communication skills.

Responsibilities

• Handle escalated inquiries related to member accounts.
• Research account errors and resolve discrepancies.
• Assist in testing and implementing new software.
• Ensure systems meet regulatory requirements.
• Develop enhancements to improve operations.
• Participate in task groups concerning new systems.

Skills

Independent work

Real estate systems knowledge

Research skills

Analytical skills

Problem-solving skills

Communication skills

Familiarity with SQL queries

Job description

Work sponsorship and citizenship requirements

Work sponsorship is not available for this position. Applicants must be a United States citizen, Green card holder, or EAD Green Card holder at the direction of our client.

Job Title

Mortgage / Lending Operations Specialist

Job Details

• Location: Remote and onsite thrice a week in Vienna, VA
• Contract length: 6 months (with possible extensions)
• Overtime availability: Overtime will be available based on business needs

Compensation

Rate: $22/hr on W-2. This is the targeted compensation range for this role per hour. Final offer will be based on several factors, including skillset, experience, education, certifications, and location.

Benefits

We offer a comprehensive benefits package including medical, dental, vision, disability insurance, and 401(k).

Key Responsibilities

• Receive escalated, moderately complex, and/or urgent inquiries related to member accounts, general ledger accounts, or systems, policies, and procedures.
• Research and respond to branch and member–impacting escalated situations, moderate‑complex account errors, and system issues under supervision.
• Assist with comprehensive testing and implementation of enhancements to existing software and new systems.
• Analyze, research, and resolve problems and discrepancies related to member accounts and loans.
• Ensure software/systems meet regulatory and procedural requirements.
• Develop and recommend enhancements to improve operational processes and procedures.
• Identify and detect errors/omissions; resolve or arrange for resolution.
• Participate in cross‑organizational task groups concerning new automated systems, products, and/or services.
• Perform research for process improvements.
• Recommend corrective action when discrepancies occur.
• Test and implement software and/or processes.
• Work with other business units to resolve systems and equipment issues.
• Perform other duties as assigned.
• Weekend and off‑hour coverage on a rotating schedule for Saturday coverage and weekend system validations.

Qualifications

• Ability to work independently and in a team environment.
• Entry‑level knowledge of real estate systems and processes.
• Advanced research, analytical, and problem‑solving skills.
• Advanced skill applying research and interpretation of findings to respond to requests for information.
• Advanced skill exercising initiative and using good judgment to make sound decisions.
• Advanced skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations.
• Advanced skill navigating multiple screens and PC applications and adapting to new technologies.
• Advanced verbal and written communication skills.
• Familiarity with SQL queries and ability to run basic queries.
• Strong communication, writing, and troubleshooting skills.

Equal Opportunity Statement

We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local law.