Mortgage Operations Support Analyst – Onsite (Richmond)

Mindlance

Richmond (VA)

On-site

USD 42,000 - 54,000

Full time

14 days+

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Job summary

Mindlance is seeking a Mortgage Support Analyst to support internal mortgage operations teams during a Correspondent Lending migration to Empower. This 15-month contract role is 100% onsite in Richmond, VA with a late-day shift.

As a Mortgage Operations Help Desk analyst, you will provide phone-based support to Loan Officers, Processors, Underwriters, Closers and other mortgage teams, troubleshoot mortgage lifecycle issues, and document cases in Salesforce.

Qualifications

Bachelor's Degree.
Mortgage industry experience in Loan Processing, Underwriting, Origination, Closing, Servicing, or Mortgage Operations.
Strong understanding of the mortgage loan lifecycle.
Excellent communication and troubleshooting skills.
Comfortable with phone-based support in a fast-paced environment.
Must be willing to work 100% onsite in Richmond, VA and the required late-day shift.

Responsibilities

Provide inbound phone support for mortgage operations users.
Troubleshoot mortgage origination, processing, underwriting, and closing issues.
Support Empower/LOS, DU (Desktop Underwriter), LP/LPA, and mortgage workflow issues.
Investigate loan validation errors, data discrepancies, and system issues.
Document cases in Salesforce and escalate complex issues when required.
Educate users on mortgage processes and system functionality.