Mortgage Title & Client Support Specialist

Newrez; Coppell (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Newrez in Coppell, TX is seeking a Premier Support Specialist to provide daily operational and customer service support to the Premier Services Team throughout refinance and purchase lifecycles. You will coordinate with loan officers, processors, borrowers, attorneys, vendors, and realtors, ensuring accurate documentation, SLAs, and exceptional service in a fast-paced, on-site office environment.

The ideal candidate has a high school diploma and 1+ year of title processing or customer service,

Qualifications

• High School diploma or equivalent required.
• 1+ year of title processing or relevant industry experience preferred.
• 1+ year of customer service experience preferred.
• Experience with ResWare preferred.
• Proficiency in Microsoft Word, Outlook, and Excel.

Responsibilities

• Monitor Premier Services queues in ResWare and Outlook email inboxes.
• Route and respond to items according to internal workflow matrices and service standards.
• Process incoming title work, bringdowns, loan amount and loan number changes, address updates, property type revisions, tax updates, and related requests.
• Ensure timely handling of assigned tasks in accordance with internal SLAs.
• Answer inbound phone calls and direct inquiries to the appropriate team member.
• Respond to client and stakeholder inquiries via phone and email in a timely and professional manner.
• Provide status updates regarding title clearance and document revisions.
• Maintain detailed and accurate records of customer interactions.
• Handle complaints or concerns professionally and elevate when necessary.
• Uphold company standards for service excellence and client satisfaction.
• Support both refinance and purchase transactions.
• Coordinate communication among loan officers, processors, borrowers, attorneys, vendors, and realtors.
• Assist with document review and processing to ensure accuracy and completeness.
• Contribute to smooth file progression from opening through closing.

Skills

Communication

Attention to detail

Time management

Multitasking

Problem solving

Education

High School diploma or equivalent

Tools

ResWare

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Newrez in Coppell, TX is seeking a Premier Support Specialist to provide daily operational and customer service support to the Premier Services Team throughout refinance and purchase lifecycles. You will coordinate with loan officers, processors, borrowers, attorneys, vendors, and realtors, ensuring accurate documentation, SLAs, and exceptional service in a fast-paced, on-site office environment.

The ideal candidate has a high school diploma and 1+ year of title processing or customer service,