Elite Mortgage Support Specialist

NewRez LLC; Coppell (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Retirement plan

Parental leave

Tuition reimbursement

Employee mortgage loan

Volunteer time off

Job summary

Newrez LLC is seeking a Premier Support Specialist to facilitate daily agency functions and provide direct operational and customer support to the Premier Services Team. This role supports refinance and purchase transactions and serves as a primary contact for loan officers, borrowers, attorneys, vendors, and realtors throughout each file.

The Premier Support Specialist ensures superior customer service while maintaining compliance with client requirements and internal SLAs.

Qualifications

• High School diploma or equivalent required.
• 1+ year of title processing or relevant industry experience preferred.
• 1+ year of customer service experience preferred.
• Experience with ResWare preferred.
• Proficiency in Microsoft Word, Outlook, and Excel.

Responsibilities

• Answer inbound calls and direct inquiries.
• Route and respond to items according to workflow matrices.
• Process incoming title work and contract changes.
• Maintain clear communication with stakeholders to ensure customer experience.
• Support refinance and purchase transactions and assist with document processing.
• Contribute to file progression from opening to closing.

Skills

Communication

Customer service

Attention to detail

Multitasking

Education

High School diploma or equivalent

Tools

ResWare

Microsoft Word

Outlook

Excel

Job description

Newrez LLC is seeking a Premier Support Specialist to facilitate daily agency functions and provide direct operational and customer support to the Premier Services Team. This role supports refinance and purchase transactions and serves as a primary contact for loan officers, borrowers, attorneys, vendors, and realtors throughout each file.

The Premier Support Specialist ensures superior customer service while maintaining compliance with client requirements and internal SLAs.