Mortgage Technology Implementation Specialist

Intercontinental Exchange (ICE); Omaha (NE); On-site; USD 85,000 - 120,000; Full time

Job summary

Intercontinental Exchange, Inc. is seeking a Consultant, PSO - Implementation to drive the implementation, configuration, and adoption of mortgage technology solutions for customers.

You will gather requirements, configure solutions, support testing, and help lead multi-project implementations. This role suits professionals with mortgage operations, financial services, software implementations, or consulting backgrounds who want to grow expertise in enterprise technology solutions and work

Qualifications

• 3+ years of experience in mortgage lending/operations, software implementation, or banking technology
• Strong communication and customer-facing skills
• Ability to analyze business processes and identify improvements
• Experience with Microsoft Office applications (Excel, Word, PowerPoint, Teams)

Responsibilities

• Lead delivery, configuration, and implementation of mortgage technology solutions including Encompass
• Collaborate with customers to gather requirements and document workflows
• Assist in solution readiness, initiation, configuration, testing, deployment, and post-deployment activities
• Participate in client meetings, workshops, and training sessions
• Identify project risks, issues, and dependencies and communicate them to project leadership
• Recommend process improvements and best practices to enhance customer adoption and utilization of solutions
• Partner with cross-functional teams including Product, Support, Engineering, and other teams within Professional Services
• Stay informed on mortgage industry trends, lending operations, and technology solutions
• Support multiple implementation projects simultaneously in a fast-paced environment
• Travel estimated 10-15% as needed based on project and client requirements

Skills

Communication skills

Customer-facing

Analytical skills

Curiosity/learn new technologies

Relationship-building

Tools

Excel

Word

PowerPoint

Teams

Job description

Intercontinental Exchange, Inc. is seeking a Consultant, PSO - Implementation to drive the implementation, configuration, and adoption of mortgage technology solutions for customers.

You will gather requirements, configure solutions, support testing, and help lead multi-project implementations. This role suits professionals with mortgage operations, financial services, software implementations, or consulting backgrounds who want to grow expertise in enterprise technology solutions and work