Senior Mortgage Implementation Lead

ICE; Omaha (NE); On-site; USD 90,000 - 140,000; Full time

Job summary

Intercontinental Exchange, Inc. in the United States seeks a Senior Implementation Technical Consultant to manage end-to-end EDS implementations for mortgage clients.

You will guide clients through configuration, testing, and deployment, ensuring timely resolutions and adherence to project milestones. The role requires 5+ years in mortgage operations, strong project management, and experience with Encompass or similar LOS.

Qualifications

• 5+ years of mortgage industry experience and a bachelor’s degree or equivalent.
• Proven project management experience with ability to prioritize across multiple clients.
• Experience using ICE Mortgage Technology's Encompass or comparable LOS; EDS or document solution experience preferred.
• Knowledge of mortgage closing documents and eClose workflows.
• Strong written, verbal, and presentation skills; proficient with Microsoft Office.

Responsibilities

• Lead end-to-end implementation of Encompass Docs Solution (EDS) for mortgage customers.
• Oversee, coordinate and manage all aspects of the implementation process for new and existing clients.
• Collaborate with clients to resolve problems and ensure business requirements are validated and escalated as needed.
• Document project requirements and expectations with internal teams and stakeholders.
• Guide clients through EDS testing, loan setup, and output review to identify updates.
• Conduct client discovery to identify document requirements and gaps needing escalation or custom solutions.
• Partner with PSO consultants to ensure coordinated delivery for shared clients.
• May supervise day-to-day work of junior staff and participate in cross-functional meetings.
• Manage projects per implementation workflow and ensure milestones and CRM records are complete.

Skills

Project management

Client communication

Presentation skills

Time management

Mortgage industry knowledge

Education

Bachelor's degree or equivalent

Tools

Encompass

EDS

Microsoft Office

Job description

Intercontinental Exchange, Inc. in the United States seeks a Senior Implementation Technical Consultant to manage end-to-end EDS implementations for mortgage clients.

You will guide clients through configuration, testing, and deployment, ensuring timely resolutions and adherence to project milestones. The role requires 5+ years in mortgage operations, strong project management, and experience with Encompass or similar LOS.