Mortgage Technology Client Support Specialist

ICE; Jacksonville (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

ICE in Jacksonville, Florida, is seeking a Product Support Specialist to provide in-depth support for ICE Mortgage clients. This role involves leveraging technical expertise to assist clients effectively while maintaining high-quality service standards.

The ideal candidate will have at least 3 years of experience in a customer-facing role, possess strong communication skills, and demonstrate the ability to solve technical issues efficiently. This position offers competitive opportunities in a fast-paced SaaS environment.

Qualifications

• 3+ years of experience in customer-facing technical support or 1+ year with a Bachelor's degree.
• Competency in desktop troubleshooting and software/hardware compatibility.
• Proven effectiveness in multi-tasking and strong customer soft skills.

Responsibilities

• Assist clients in using ICE Mortgage Technology software solutions.
• Resolve problems efficiently for 85% of cases.
• Drive service level achievement and manage case backlog.

Skills

Customer support

Technical troubleshooting

Multi-tasking

Communication skills

SaaS experience

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Telnet

Splunk

Job description

ICE in Jacksonville, Florida, is seeking a Product Support Specialist to provide in-depth support for ICE Mortgage clients. This role involves leveraging technical expertise to assist clients effectively while maintaining high-quality service standards.

The ideal candidate will have at least 3 years of experience in a customer-facing role, possess strong communication skills, and demonstrate the ability to solve technical issues efficiently. This position offers competitive opportunities in a fast-paced SaaS environment.